Confidential Cash Applications Manager

THE TEAM YOU WILL BE JOININGEstablished cash application team within the Credit & Accounts Receivable organization of a global company with a large, diverse customer baseTeam includes remote and distributed associates supported by cash application automation technologyRole reports to senior Credit & AR leadership and serves as the primary owner of cash application operationsWHAT WE OFFER YOUA highly visible leadership role with full ownership of the cash application functionOpportunity to shape the team’s direction through automation, process redesign, and stronger controlsDirect exposure to senior leadership through executive reporting and strategic planningA collaborative environment with close partnership across finance, sales, and operations teamsAbility to build and develop a high-performing team, including coaching and succession planningLOCATIONRemoteWHAT YOU’LL BE DOING:Lead a team of cash application associates, setting priorities, distributing workload, and holding the team to clear performance and service expectations.Own cash application end to end, ensuring customer payments are applied accurately, on time, and in line with established controls and procedures.Drive reduction of unapplied cash through proactive monitoring, aging management, root cause analysis, and targeted resolution plans.Build executive reporting and operational analytics that give leadership visibility into cash trends, performance metrics, risks, and opportunities.Lead continuous improvement efforts focused on automation, standardization, and efficiency across the cash application function.Work with collections, credit, sales, operations, finance, and banking contacts to resolve complex payment issues and improve cash flow.Serve as the primary escalation point for complex cash application matters, using data and root cause analysis to drive lasting fixes.Assess capacity and resource utilization to keep staffing appropriate, assignments balanced, and operations scalable.Lead change initiatives, including system enhancements, process transformations, and organizational changes.Coach and develop team members through performance management, talent development, and succession planning.Gather feedback from internal and external stakeholders to improve service levels.THE BACKGROUND THAT FITSBachelor’s degree in Accounting, Finance, or a related business field, or equivalent experience7+ years of progressive Accounts Receivable or Cash Application experience, including banking transactions, payment reconciliation, and hands-on management of unapplied cash5+ years of leadership experience managing, coaching, and developing high-performing teams, including remote staff3+ years using cash application automation technology, with a track record of improving posting accuracy and efficiencyStrong analytical and problem-solving skills, with the ability to perform root cause analysis, identify trends, and turn data into actionProven experience driving process improvements, automation initiatives, and internal controlsAdvanced Excel and reporting skills, including building KPIs and executive-level reportingStrong communication and stakeholder management skills, with the confidence to present to senior leadership and influence partners across the businessSolid understanding of lockbox, ACH/wire and other electronic payments, bank reconciliation, ERP systems, and core accounting principles#LI-JRReference: 70622