Concrete And Construction Technical Support SpecialistEuclid Chemical is currently seeking a Concrete and Construction Technical Support Specialist to join our team at our Cleveland Campus. This role provides technical support for Euclid Chemical construction products to distributor, contractor, and residential customers, as well as internal sales and marketing staff and design professionals. This role supports customers by phone and electronic communication, participates in customer sales training, and assists with the development of new products and technical sales tools.Key Responsibilities:Provide and track front-line telephone and electronic service and support for Euclid Chemical construction productsSchedule and manage telephone support coverage with other Technical Support Specialists, Product Managers, and marketing staffAssist in the development of technical support tools such as product comparative guides, brochures, sell sheets, certification letters, website content, etc.Assist with product troubleshooting by proactively coordinating testing and analysis activities between sales representatives, customers, R&D/product development, customer service, and operations.Collaborate and interact with multiple internal departments and teamsMaintain electronic product technical filesHelp plan and deliver product training and demonstrations for internal and external customersTravel occasionally to construction job sites or customer locations to provide product supportEuclid Chemical offers an attractive benefits package including:Medical, Dental and Vision coverageLife Insurance, Disability, Parental Leave401k with company matchDefined benefit pension planGenerous vacation and holiday timeHybrid work model$48,000 - $60,000 plus annual bonus program based on % of salary (determined by education and experience)Education and Experience:Associate degree or equivalent industry experiencePrevious call center support experience or experience in a related fieldConstruction and/or concrete knowledge preferredSkills/Requirements:Proficient in Microsoft Office SuiteSAP knowledge or acumen to learnExcellent communication and listening skillsAbility to manage multiple priorities and tasks with a sense of urgencyEffective team playerSelf-motivated and quick learnerDedication to customer service and supportAbility to travel occasionallyMulti-language capabilities is a plusEuclid Chemical is a fully owned subsidiary of RPM International (NYSE: RPM), one of the world's largest coatings companies.
With over 110 years of experience, we provide innovative solutions to the construction and restoration markets through our extensive range of treatments, sealants, coatings, sealers, and decorative products. Recognized as a 2024 NE Ohio Top Workplace by Energage, Euclid Chemical prides itself on fostering a people-first culture that values collaboration, respect, and growth.Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.