Consilio is the global leader in legal consulting and services within the eDiscovery industry. Our worldwide professionals bring their expertise and a commitment to serve to every engagement, partnering with our clients to develop creative solutions for their most pressing challenges.
Concierge Services is a global team primarily responsible for providing Consilio’s exclusive clients with top-tier support via phone and email. Their secondary responsibility is to fulfill all account management requests for these clients (ie. account creations, project access and new engagement tasks).
SHIFT HOURS - Tuesday to Saturday 2pm to 11pm Eastern
What You’ll Do

With a passion for helping others and solving problems, you’ll be helping clients over the phone and by email with their questions on how to login to the system, navigate the interface and perform specific tasks. You’ll be training clients on how to login to the system, run searches and exports, as well as use advanced features. When not actively supporting clients, you’ll be fulfilling their requests such as account creations and project access requests.

DATA RESTRICTIONS
Bachelor’s degree or higher (any discipline).

LANGUAGE
Multilingual in English AND at least one of the following: German/Mandarin/Cantonese.

Digital Intelligence – ability to acquire and apply new knowledge related to digital technology.
Digital Literacy – ability to find, evaluate and clearly communicate information through multiple mediums.

At least 2-3 years - in either customer service, tech support, legal, government, financial or hospitality roles.
Operating Systems – Windows and Mac.
Microsoft 365 – Office (Excel, Word & PPT), Visio and Sharepoint.

CUSTOMER SERVICE SKILLS
Patience & Empathy – when supporting clients of varying technical proficiency.
Previous experience in eDiscovery industry.
Previous experience with eDiscovery systems such as Relativity, Everlaw and NUIX.
What Shift You’ll Work
Tuesday to Saturday 2pm to 11pm Eastern.
Ability to work remotely from home.
~ Health and welfare benefits (including medical, dental, vision, life insurance and EAP).
~Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

LI-Remote