Concierge Opportunity At The RocksThe Rocks, located in Scottsdale, AZ, is pleased to announce an excellent career opportunity for a Concierge! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you'll contribute to a global leader in golf and community management.Essential Duties & Key Responsibilities:Meets and greets all owners & guests in a pleasant, courteous and professional mannerAssists owners, visitors, & associates with inquiries and directionsOperates as an information source of the area during their stayPromotes all of the facilities and area attractions as well as provides detailed contact information & directional assistanceAnswers all incoming calls to the Concierge desk and main switchboardCommunicates with owners & guests to make all pre-arrival arrangements & plan their itinerary of activitiesEstablishes and maintains numerous relationships with vendors/suppliers for The RocksAssist with dining reservations, tee time bookings, spa appointments, transportation arrangements and activities & excursions as requested.Assists with any special arrangements for owners & guestsWorks with various destination club representatives to provide specialized service in accordance with their various SOP's.Serves as liaison between owners/guests with housekeeping needs and maintenance requests.Create Food & Beverage Function Sheets/BEO's for pre-arrival hors d'oeuvres, BBQ packs, In-villa dinners and other amenities as requestedAssists Food & Beverage Department with coordination & marketing of clubhouse special eventsPerforms other duties as required that may include - but not limited to- accurately posting charges to owner/guest house bills; process departure charges to owner/guest account based on established procedures, assists with the reservation process, conducts property/villa tours as needed as well as additional standard operating procedures set forth by various owner/destination clubs.Consistent and reliable attendance.Qualifications:Minimum of one-year related experience or training.
(Previous concierge and/or event planning experience preferred)Excel in a team-oriented work environmentExceptional organizational and administrative skills; detail oriented & ability to multitask a mustAbility to communicate verbally & proficient with grammar & spelling. Ability to facilitate general inquiries sensibly.Proficiency in Microsoft Office requiredHighly focused on providing superior customer serviceComfortable in a luxury resort environmentAbility to remain calm & professional in often demanding environment; ability to follow through with all requests, good judgment and strong decision-making skills and abilitiesAbout Troon:Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality.
Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.