Concierge AmbassadorMFort Security Services is a trusted provider of contract security services based in Chicago, Illinois. Our mission is to deliver high-quality, client-focused service while building lasting partnerships. We pride ourselves on employing experienced, professional, and friendly security staff who reflect our commitment to safety and excellence.
We invest in our employees through training, ongoing support, and a strong company culture. Our leadership team brings deep industry knowledge and is dedicated to exceeding expectations in every client engagement.We are seeking a professional and motivated Concierge Ambassador to join our team. This position is responsible for leading the lobby at premium residential buildings—set the tone for service, oversee front desk ops, and partner with the client/leasing team.
Strong admin and people skills required.Key responsibilities include:Greet residents/guests, manage visitors/access, handle packagesCoordinate daily schedules with client/leasing; do property rounds and respond to issuesLead and coach the concierge team; "own" the lobby experienceOversee front desk operations including visitor management, access control, and package handlingHandle administrative tasks such as emails, logging information, and filing as requiredCommunicate effectively with clients, residents, MFort supervisors, and team membersEnforce company policies, site post orders, and standard operating proceduresPerform other duties as assigned by site management or MFort leadershipQualifications:18+; HS diploma/GEDValid IL PERC & 20-hr security training (or ability to obtain)3+ years concierge/front desk leadershipExcellent customer service, communication, multitasking; reliable under pressureAble to stand/walk for extended periods; pass drug/background checksSchedule & Compensation:Shift: Varies – Responsible for covering all shifts (1st, 2nd, 3rd) at various luxury high-rise buildingsPay Rate: $23.00 per hour and progressive pay to $24 per hour within 90 daysIf you're an experienced concierge professional looking to take the lead at multiple premium residential sites, apply now to join MFort Security Services.