Concierge/Patient Representative - Wyandanch

Concierge/Patient RepresentativeSun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Duchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is seeking a Full-time Concierge/Patient Representative to support our Wyandanch, NY site.The Concierge/Patient Representative greets and assists patients, maintains an orderly flow of patients to service areas at the beginning of each session and answer phones. Responds to any given area if called regarding disruptive patient behavior.

Summons police when necessary. Observes patient behavior and makes general rounds of buildings floor by floor. Assists Facilities Staff with ongoing work orders and tasks. Additional responsibilities to include but not limited to properly record outside visitors in log, assist with Health Center deliveries, register patients, and cover lunch breaks as needed.

Trained in all aspects of Patient Representatives roles and responsibilities in order to cover shifts as needed. Responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using well-developed interpersonal skills. Will also be responsible for all aspects of the registration and appointment process for patients.Essential Duties and ResponsibilitiesMaintains orderly flow of patients to services and place patients in paperwork during registration processObserve patient behavior and informs Management if patients become disruptiveMakes 3-5 rounds of Health Center properties/offices on a regular basis (morning, before/after lunch, end of shift)Assists other facility staff as requestedAble to activate and de-activate the Health Center Alarm System and assume the role of the Fire WardenProperly record outside visitors in logAssist with Health Center supplies deliveriesAssists with daily reception activities and ensuring that all processes needed for patient services are initiatedCommunicates effectively with team members and patients all aspects of serviceResponsible for telephone and mail contact with patientsResponsible for the scheduling of appointments, fee collection, explanation of services and charges for patient servicesDistributes materials to patients, including the patient satisfaction cards, patient rights and other appropriate materialsVerifies all insurance and sets fees based on the sliding scale feeMinimum Education Requirement: High school diploma/ GED Minimum Work-Related Experience: 0-2 yearsBilingual Spanish is preferredSun River Health is a network of over 40 Federally Qualified Health Centers (FQHCs) providing primary, dental, pediatric, OB-GYN, and behavioral health care to over 245,000 patients annually. With a dedicated staff of 2,000 doctors, nurses, and health care professionals, we pride ourselves on delivering high-quality, affordable care to those who need it most.

Sun River Health started in 1975 when four African American mothers spearheaded efforts to open our first health center in Peekskill, New York to deliver accessible, high-quality, affordable services to patients in need no matter their race, religion, income, or insurance status. Today, after 45 years of service, Sun River Health is still delivering on that promise to communities across the Hudson Valley, New York City, and Long Island.Job type: Full - time Pay: $20.00 - $23.13 per hourRelation to Mission The mission of Sun River Health is to increase access to comprehensive primary and preventive health care and to improve the health status of our community, especially for the underserved and vulnerable.Equal Employment Opportunity Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.Job Responsibilities The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. Sun River Health may change the specific job duties with or without prior notice based on the needs of the organization.Job InfoJob Identification Job Category Clinical SupportLocations Wyandanch, NY, United States