Concierge/Lead Host | Châm Pang Lanes

Concierge/Lead HostPay: $18/hr. This position requires weekend and late-night availability.As our Concierge/Lead Host, you'll be the first point of contact for our guests and help set the tone for their entire experience. You'll make sure every guest feels welcomed, comfortable, and taken care of from the moment they walk through the door.About You:You're positive, charismatic, friendly, and enjoy being part of a teamYou're personable, outgoing, and comfortable interacting with all types of guestsYou have strong communication and organizational skillsYou stay calm, focused, and organized in a fast-paced environmentYou're confident taking the lead and helping guide the flow of the restaurantYou're available to work weekends and late-night shiftsAbout the Job:Set the energy and vibe for every guest entering the venueCreate a warm, positive, and memorable experience for arriving and departing guestsGreet guests, manage wait times, and keep them informedAnswer phone calls and assist with questions about reservations, hours, and special eventsManage seating and guest flow while communicating closely with the service and management teamsHelp ensure a smooth transition from the concierge stand to the tableSupport and guide the host team throughout each shiftHandle guest concerns with patience, empathy, and professionalismLook for opportunities to go the extra mile and improve the guest experienceWhy Join Flagship Restaurant Group?Delicious dining discounts you can share with friends and family at all our locationsOur full-time employees are eligible to enroll in our comprehensive benefits package that includes dental, vision, and life insuranceAll hourly employees receive PTO after completing three years of serviceWe provide a comprehensive training program in a fun, exciting environment where you'll thriveWe create excitement around our team member's milestones and achievementsOur modern restaurants are sophisticated and innovative with great earning potential, and each offer a unique culinary experienceFlagship Restaurant Group is an ever-evolving company empowering our people to follow their passion in the hospitality industry with plenty of opportunities for advancementAt Flagship, we create experiences that leave an impact.

This stays true to our employees just as much as our guests. Removing barriers of language, race, sexual orientations, and culture, our team and guests have our promise of being a restaurant group that embraces the concept where everyone belongs. We are committed to empowering growth, instilling hospitality knowledge, and building a career path in an environment of respectful inclusion.Flagship Restaurant Group is an Equal Opportunity Employer