Concierge - Gold Coast (Second Shift)Chicago, ILWhat We OfferMedical, dental, life, short- and long-term disability insurance, paid time off, 401K matching, and commuter benefit25% per month apartment discountIndustry-leading student loan assistance of $100 per monthCompensation starts at $20.00 per hourWe promote withinWilling to train the right person2 days consecutive days off13 days PTO and 5 sick daysPaid holidaysSchedule: Friday - Tuesday, 3:30 PM - 12:00 AMAbout UsReside Living is a growing Chicago property management company that offers its employees an open environment, opportunities for fun, and room to grow. Our portfolio is 3,000 apartments strong and expanding.We want our residents to love where they live, so our apartments are fresh, modern, redesigned spaces with open layouts. We're also committed to environmentally responsible living; we leverage green solutions and technology to achieve this goal.We believe in delivering an exceptional customer experience throughout Chicago's best neighborhoods, and we work hard to overdeliver on this goal. Our organization is committed to diversity and inclusion, where everyone can thrive.What You Will DoThe Reside Concierge Program is integral to the overall branding and services package that defines and creates the Reside lifestyle.
Reside concierges offer a long list of amenities to residents, bringing a level of convenience, service, and community typically unavailable to renters in Chicago neighborhoods. The Reside Concierge performs as the initial point of contact for management and leasing interaction with residents and prospects.This position is based at a boutique luxury apartment community nestled in Chicago's prestigious Gold Coast neighborhood. This community offers an upscale, amenity-rich environment that reflects the resident's taste and style.Concierge DutiesGreeting and registering guests and prospective residentsAnswering concierge station phonesAccepting packages and coordinating deliveriesTourist and city informationMap, driving, and CTA directionsArranging for pet sitting and walking servicesArranging for other services, i.e., water plantsBooking cabs, limos, and other transportation servicesMonitoring security systems and security camerasArranging for maid serviceKey date reminder servicePlanning of resident eventsLeasing InformationLight leasing duties, i.e., guest card, property informationRefer prospects to appropriate officesProvide walk-in traffic with appropriate rental informationLeasing backup for after-hours and rollover calls for all Reside propertiesProperty ManagementCreating and sending out monthly e-newsletter/resident activities calendarProvide after-hours answering services for Reside property officesRespond to resident emergencies and contact on-call maintenance staffTake and forward or enter service requests from residentsCall residents for follow-up to completed service requestsManage and enter community information into CFR systemsMonitor security systems and security camerasEvents and FunctionsAssist managers in conducting regular social events at various propertiesCreating and coordinating residents' parties and functionsSkills and RequirementsHigh school diploma or GEDOne year of customer-facing experience in hospitality, retail sales, or food servicesProperty management, leasing, community management, or administrative assistant experience welcomeExceptional communication skills – both verbal and writtenStrong organizational skills and ability to multitaskAbility to solve problems through communication and ingenuityImpeccable attention to detail, pride in the quality of work, and energyComfortable working alone but excited to work on a teamProficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)Physical RequirementsHave constant need (66% to 100% of the time) to perform the following physical activities:Stand and walk, with little to no sitting, depending on specific needs of the day. Estimate 90% or more of time is spent on feet.Bend/Stoop/SquatPick up litter, filingClimb stairsShow and inspect property push or pullInspect and show the property, open and close doorsReach above shoulderInspect property, store/retrieve suppliesConstantly perform standing and walking activities related to inspecting and traveling between properties.Constant need (66% to 100% of the time) to perform the following physical activities:Writing/TypingCorporate, inter-office, resident communicationGrasping/TurningTelephone, doorknob useFinger DexterityTyping, operation of office equipmentLifting/Carrying (paperwork, deliveries, files, miscellaneous):Over 25 lbs.
Rare need (less than 1% of the time)20 lbs. - 25 lbs. Occasional need (1% to 33% of the time)Less than 20 lbs. Frequent need (33% to 66% of the time)Under 10 lbs.
Constant need (66% to 100% of the time)Reside Living is committed to conducting all employment practices for employees at all levels without regard to race, creed, genetic characteristics, gender, color, religion, sex, national origin or ancestry, age, mental or physical disability, marital status, sexual orientation, veteran/military status, gender identity/status, pregnancy, childbirth or related medical conditions, or any other characteristic protected by applicable state, federal or local laws, except where a bona fide occupational requirement exists.Reside Living is an E-Verify employer. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.