Concierge - East Building: Silvergate Fallbrook

Concierge - East Building: Silvergate FallbrookSilvergate Fallbrook - Fallbrook, CA 92028OverviewSalary Range $16.90 - $17.50 HourlyDescriptionJOB SUMMARYThis is a Lead position responsible for actively communicating with residents and staff to insure that quality customer service is provided.KEY DUTIES & RESPONSIBILITIESCoordinate multiple requests and respond in a timely manner.Accurately update spreadsheets to track the services provided to residents.Responsible for maintaining a smooth work flow in the East Building.Provide daily concierge services to include transportation scheduling and appointment & reservation booking.Respond to residents needs with courtesy and promptness.Make coffee and provide early morning coffee room service and deliver newspapers.Collect and file room service tickets making sure they are kept up to date.Schedule weekly dry cleaning and pick up service.Train and communicate with the weekend and p.m. staff.Deliver items to resident rooms, such items can include: menus, mail, packages, flowers, etc.Communicate with the kitchen for room service requests.Complete daily status reportsEnsure that staff is keeping the kitchen and dining area clean and stocked.Perform office duties as necessary and maintain an orderly work station.QualificationsQUALIFICATIONSMust be at least eighteen (18) years of age; possess good character, and reputation of personal integrity.Proficient computer skills and knowledge of Microsoft Word and Excel.Have the ability to work well with others, and possess good supervisory qualities.Personal characteristics, physical energy, and competence to provide excellent service to the residents.Fluent in speaking, reading and writing EnglishExcellent time management and organizational skillsAbility to prioritize and multitaskAbility to respond effectively in an emergency or crisis situationPHYSICAL REQUIREMENTSThis position requires the ability to bend, squat, stoop, climb, kneel, stand on feet and sit for extended periods of time, as well as the ability to lift and carry up to 15 pounds.SPECIAL REQUIREMENTSMust pass background checkMust pass drug test, pre-employment physical and TB test