ConciergePH Ops of Dallas - Dallas, TX 75231DescriptionPosition Summary The ALF Concierge plays an integral role in customers first impression and residential experience.
The role will provide customer service and clerical support for the ALF facility and its residents with varied clerical duties and related tasks.Essential Duties and ResponsibilitiesWelcomes new customers and visitors and assures their comfort and directs them to the proper personnelEnsure all parties sign in and follow protocols as guests in the communityUpdate and assemble marketing informational brochures and packets as requested. Ensures proper referrals to marketing team members. Maintains electronic calendar for dining reservations, transportation, and all other service appointmentsResponsible for assisting residents, family members, and guests with general requestsFulfill personal concierge requests such as area restaurant reservations, MapQuest directions, internet research, etc.Receive and accurately submit all maintenance work order requests electronically to appropriate departmentAnswers telephones; screens calls, forwards calls and /or records and forwards messages accuratelyMonitor and maintain office equipmentCompile monthly billing charges for business officeResponsible for maintaining a professional and kempt appearance of Concierge areaManages sorting and distribution of mail; files correspondence and other materials as neededTypes forms, form letters and other documents as needed, collates and photocopies materials as necessaryMaintains customer confidentiality in conformance with facility confidentiality policyPrepares resident paperwork daily for scheduled doctor appointments for the following dayOccasionally assist with marketing by giving general tours of communityCompetenciesDemonstrates management of resident requests timely and accuratelyDemonstrates the ability to manage the logistics of scheduling appointments and transportationDemonstrates the ability to communicate information to potential customersDemonstrates the ability to multi-tasks with numerous interruptionsMaintains records to ensure accurate monthly billingPureHealth Culture PureHealth is a high performance environment propelled by collaboration through our Teams of Excellence (T.O.E.) Program. The expectation for each team member is to engage in our complex and dynamic organization by adding value and support to fellow team members.QualificationsWork Environment This job operates in a post-acute setting. This role requires regular walking to various locations around the facility. This role also routinely comes into contact with patients who may have contagious illnesses. Team member is expected to adhere to facilitys no-smoking policy. Physical Demands While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, and stooping all day. The employee must frequently lift and/or move items over 20 pounds.Position Type and Expected Hours of Work This is a position in a post-acute setting that is open 24 hours a day, 365 days a year. Weekend and holiday shifts will be required.Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.HIPAA Team members are required to adhere to policies and procedures implementing HIPAA requirements for the privacy and security of protected health information. Team member are permitted to use and/or disclose only minimum amount of Protected Health Information necessary to complete assigned tasks. Reports all suspected violation of companys HIPAA policies or procedures to facility CEO.Knowledge, Skills and AbilitiesAbility to communicate positively and effectively with internal and external customers at all levels of the organizationStrong computer and Microsoft Application skills. Must have an ability to learn new systemsAbility to work with a culturally diverse customer and team member populationMust have positive communication skills and demonstrated adequate maturity and patienceProficient in the English language. Excellent communication (verbal and written), customer service and interpersonal skillsMust have excellent organizational skills with attention to detailMust be able to successfully prioritize workload, demonstrate initiative, and analyze situations to make sound decisionsAbility to maintain a calm, professional demeanor under pressureMust be observant, show initiative and take action on observed needsMust maintain first impression perfection at all timesSelf-directing with the ability to work with minimal direct supervisionFlexibility in responding courteously to immediate needs of internal and external customers and callers; ability to establish priorities and maintain productivity despite numerous interruptionsAbility to organize, efficiently document and routinely update information; ability to apply procedures to work problems and situationsRequired Education/ExperienceHigh School Diploma or Equivalent0-6 months experience in a clerical, customer service or similar rolePreferred Education/ExperienceCollege/University DegreeA minimum one (1) year experience in a clerical, customer service or similar role