Concierge BuilderWe are looking for a Concierge Builder to act as the ultimate bridge between our operational leaders and our technical engineering teams.At our core, we are scaling fast, and the Concierge Builder will be embedded directly into our core business sectors (Sales Operations, Internal Operations, Field Ops, Sales, or Finance) to find messy, real-world workflows and transform them into reliable, AI-powered tools.Sitting side-by-side with our operators, our Concierge Builder will partner directly within a designated business unit to evaluate existing workflows, identify operational bottlenecks, and rapidly deploy bespoke system prototypes. This is a premium internal service position; you are not just gathering requirements from afar but deeply immersing yourself in the team's daily reality to act as their dedicated translator of complex business needs into actionable technical architecture. The primary objective of this role is to optimize cross-functional workflows, establish strict data governance, and validate white-glove process improvements before handing them over to our core engineering team for enterprise-level scaling.Job Responsibilities:Stakeholder Partnership: Build and maintain deep, ongoing relationships with operational leaders and end-users across Sales Ops, Field Ops, Sales, Finance, etc.
Communicate frequently and proactively to surface emerging needs, validate in-flight work, and keep solutions tightly coupled to the realities of the teams using them.Process Discovery & Optimization: Lead the discovery, analysis, and mapping of cross-functional business workflows to identify inefficiencies, data silos, and areas primed for automation.Concierge Prototyping: Design, develop, and test high-touch "Phase 1" prototypes utilizing code platforms, internal tools (e.g., Baseplate), and AI solutions to validate immediate operational improvements side-by-side with end-users prior to full-scale development.Data Governance & Integrity: Establish rigorous data architecture standards. Define field ownership, implement verification routines, and design exception reporting to prevent data drift and ensure leadership has access to a highly accurate source of truth.Technical Handoff & Documentation: Translate validated operational requirements into comprehensive technical documentation. Provide clear context, edge cases, and precise acceptance criteria to facilitate a seamless handoff to software developers for production hardening.System Rollout & Adoption: Drive system adoption by facilitating targeted training sessions, developing Standard Operating Procedures (SOPs), and educating internal stakeholders on best practices for utilizing new technologies and AI tools.ROI Tracking & Analytics: Develop and track key performance indicators (KPIs) to quantify the financial and operational impact of deployed solutions, including metrics such as resource hours saved, error reduction rates, and overall payroll efficiency.Required Qualifications:Education Requirements:High school diploma or equivalent, or Technical/trade school.Required Skills:3+ years of experience in Product Management, Solutions Architecture, Business Analysis, or a related role focused on bridging the gap between business end-users and software development teams.Demonstrated track record of rapidly building and deploying functional prototypes under tight turnaround times.Strong working knowledge of systems architecture, APIs, relational databases, workflow automation, and AI integrations.Capable of independently building functional prototypes.
(Note: Advanced software engineering/coding is not required, but technical architecture comprehension is mandatory).Demonstrated ability to conceptualize complex or unstructured business processes and translate them into logical, scalable data structures and standardized workflows.Exceptional communication skills with the executive presence necessary to conduct requirements gathering.Deep understanding of data governance, data integrity standards, and enterprise reporting methodologies.Preferred Qualifications:Direct experience working within the residential solar installation lifecycle or broader renewable energy sector.Hands-on administrative and architecture experience with enterprise workflow systems (e.g., Monday.com) and documentation hubs (e.g., Confluence).Formal training or certifications in process improvement methodologies (e.g., Lean, Six Sigma, Agile).Proven background in organizational design or enterprise change management.Physical Requirements:Ability to work in fast-paced office or hybrid environmentProlonged periods of sitting, typing, and computer workAbility to participate in virtual or in-person meetings as neededMust have reliable transportation if travel is requiredAbout Us:Our World Energy is one of the nation's fastest-growing solar energy companies, specializing in residential and commercial solar panel installation. We are dedicated to helping families and businesses take control of their energy costs while reducing their environmental footprint. With operations across multiple U.S.
states and international markets, our teams deliver high-quality solar solutions backed by expert craftsmanship, exceptional customer service, and a commitment to long-term sustainability. At Our World Energy, we believe in empowering communities through clean, affordable, and reliable solar energy.Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against based on disability.