Concert Operations Manager

Concert Operations ManagerThe Concert Operations Manager manages all Box Office and Front-of-House operations, Event Bookings, and Performance Calendar website event listings for all performance-related activities at SFCM. Reporting to the Associate Dean of Artistic Operations, the Concert Operations Manager oversees the Box Office Coordinator and Box Office student staff, assists the Associate Dean in season planning and performance scheduling, and collaborates with the Rentals and Production teams in advancing rental events.Front-of-House ManagementSupervise Front-of-House activities for higher-capacity performances and other events to ensure a smooth patron experience and resolve challenging situations with professionalismServe as House Manager as needed, including on evenings and weekendsCollaborate with the Production department to recruit, hire, and train Front-of-House student staffManage seat reservations for all performancesSupervise crowd control and in the event of an emergency, follow protocols and help direct evacuations in collaboration with the onsite Production Lead and Security teamsAdvance venue rentals in coordination with external clients and the Rental Events ManagerLead weekly cross-departmental events meetingBox Office OperationsCreate and maintain the Performance Calendar on SFCM's website, ensuring all performance information is up-to-date and accurateManage all ticketed performances via SFCM's ticketing platform, Spektrix, to managing seating charts, ticket sales, and patron communicationsRecruit, train, and manage all Box Office student staff to reserve tickets, answer patron phone calls, and run Will Call for ticketed performancesOversee the creation of printed programs and manage the approval process for main series programsPull events and attendance data for grant applications and reportingEvent BookingsOversee the collegiate student recital scheduling process, ensure program information is received in a timely manner, and manage rescheduling and cancellation requestsAssist the Associate Dean of Artistic Operations with the scheduling of concerts, recitals, and other events in performance hallsManage room bookings for the internal SFCM community via the room scheduling software EMS and the online booking service, WebEMSCreate and maintain booking policies and guidelinesTroubleshoot scheduling conflicts in a professional and efficient mannerOther duties as assignedRequirementsA minimum of three (3) years professional experience working in the field of arts administration with a four-year undergraduate degree or equivalent requiredPrevious experience in event managementExcellent written and verbal communication skills, with exemplary planning and organizational skills? Highly adaptable, positive, patient, and professionalAbility to handle multiple projects simultaneouslyAbility to maintain strong working relationships with SFCM administrative staff, faculty, students, patrons, and alumniAbility to work with and maintain complex database systemsDemonstrated proficiency with Microsoft Word, Excel, and Google Drive applicationsSuccessful completion of a criminal background check is required for the selected candidate