Computer Support Technician

Computer Support TechnicianThe Computer Support Technician works under the leadership of the Manager of Computer Deployment in the delivery, set-up, and replacement of technology-related equipment. This position works with faculty and staff in scheduling delivery of new or replacement equipment, and the retrieval of retired equipment.Job DutiesConfigures new equipment to be deployed with the appropriate software images and settings.Builds and maintains a repository of standard software images for deployment on Samford computers.Performs full disk encryption on computers.Schedules and delivers technology related equipment and retrieves retired equipment for appropriate disposal (return to factory, etc.)Moves customer data from old equipment to the new replacement device.Provides strong customer service.Assists with the maintenance of proper records for equipment transactions and inventory.Works with vendor representatives as needed to resolve questions/problems.Works closely with other members of the Enterprise Technology Support staff to coordinate activities.Perform additional duties as required.QualificationsHigh school diploma.Minimum one (1) year of experience in a computer-related field.Experience installing computer imaging software.Knowledge of Windows and Mac operating systems.Good communication skills.Ability to work harmoniously with and communicate effectively with faculty, staff, administration, and students.Strong commitment to Christian principles.Ability to sit for extended periods of time.Ability to walk across campus carrying up to 20 pounds of equipment.Ability to lift up to 50 pounds of equipment.Ability to report to work daily, five days per week.Ability to work continuously throughout the day.Current, valid driver's license.Preferred QualificationsTechnical training in a computer-related field.