Computer Support SpecialistsEmployment Type: ContractWork Hours: 40 hrs./week Work site: 100% OnsiteLocation: 1220 Washington Ave, Albany, NY 12226Job Duration: 2 Years Closing: 06/26/2026Knowledge, Skills, & Abilities:Experience with ServiceNow or other ticket or case management software is a plusStrong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS WordKnowledge of basic accounting principlesExcellent communication skillsWorks well with othersReliable and trustworthyAbility to multi-task and set prioritiesMS SharePoint knowledge is desirableAbility to write non-technical correspondence, communicate in writingAbility to run SQL scripts or queries is a plusPreferred Level of Education & Experience:High School graduate with some college; computer science related degree is preferred.With college - 1 year & 2 years of business/customer service experience if no college.Basic Duties (training is provided on-site):1st Level Support for Help Desk and Security IncidentsAnswer calls and e-mail messages as they come in to the Statewide Financial System (SFS) Help DeskAccurately document all issues and requests during the initial callAnalyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.Establish and maintain a working knowledge of the Statewide Financial System's navigation, procedures, and processing requirements - Support users in the use of the system including, but not limited to, navigation, access, and reports.If required, route issues and requests to appropriate second line of supportCoordinate schedule with Help Desk supervisor to ensure coverage during established business hours.Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help DeskParticipate in appropriate training, workgroups and agency meetingsMiscellaneous Information:Monday through Friday, 8:00 am and 5:30 pm; 40 hours per week.Interviews will be conducted in-person or online based on availability.Training will be provided in specific systems, but overall computer literacy is preferred.Transportation: Free parking is available.The CDTA Bus line is the closest mode of public transportation.The Nexus Staff Difference:Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us.We offer weekly payments via ACH (Automated Clearing House).Serving as Prime Vendors to New York State and New York City for over 10 years.