Computer Support Specialist IThe Computer Support Specialist I is a full-time, onsite position scheduled for 40 hours per week, working day shifts.
The role involves maintaining and configuring new and existing computer systems, including associated hardware and software. The specialist provides technical support to system users at both the main Hospital and Health Center locations—offering assistance at deskside, by phone, and through remote control sessions.
Responsibilities include troubleshooting and triaging issues reported to the IT Help Desk and collaborating with other IT department personnel to ensure timely resolution. Weekend work is scheduled on a rotational basis, and the position includes call pay with a call rotation occurring once every six weeks.MDI Hospital and Birch Bay Retirement Village offer a competitive salary, robust medical/dental/vision/life insurance, identity theft protection program, matching retirement plan, ample paid time off, a comprehensive award winning wellness program with reimbursement incentives, generous tuition reimbursement, and continuing education benefits. Some positions may qualify for a sign on bonus and relocation assistance.MDI Hospital and Birch Bay Retirement Village provide equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.Education, Training, or Certifications RequiredMinimum Education: Associate's Degree (preferred fields: MIS, CIS, or Computer Science)Experience: 1–2 years of relevant experience; equivalent experience and certifications may be considered in lieu of formal educationPreferred Certifications: A+, Network+, MCDST, MCITP, HDI-DSTResponsibilitiesLog and manage Help Desk ticketsProvide solutions and guidance on technical issuesUse customer feedback to enhance problem-solving and service qualityRespond to technical inquiries via phone, email, Microsoft Teams, and ticketing systemDocument and analyze technical issues and customer interactionsAttend training sessions to stay current with best practices and prepare for certification examsSpecial RequirementsStrong interpersonal and customer service skillsEffective problem-solving and critical thinking abilitiesExcellent written and verbal communicationAbility to quickly diagnose and resolve technical issuesStrong teamwork and collaboration skillsWillingness and ability to learn and support new technologiesPhysical DemandsAbility to lift up to 35 lbsAbility to bend and reach under low surfacesAbility to distinguish colorsAbility to climb ladders and work overheadManual dexterity for tasks such as terminating patch cablesAbility to work inside small desktop and laptop computers