Computer Repair | Tech Support | Sales | Field Support
Are you our next team member? Do you love technology, hands-on troubleshooting, and delivering top-tier customer experiences? Are you an experienced IT professional who enjoys solving complex technical issues, recommending solutions, and working in a fast-paced environment? If you have a strong background in computer repair, IT support, and sales, this role is for you! This is NOT an entry-level position—we're looking for a skilled IT professional with technical troubleshooting, sales, and customer service expertise.
About EasyITGuys
Founded in 2009, EasyITGuys is a family-owned IT and cybersecurity company providing managed IT services to businesses and home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach.
The Opportunity
Team: Residential Support Team (Works Across ALL Teams: Residential & Business) Position: Computer Repair | Tech Support | Sales | Field Support (In-Person Role with Hybrid options) Location: 344 N Washington Street, Saint Croix Falls, WI (Service Center #001) Schedule Options: 9:00 AM – 5:30 PM (Solutions Role), 9:45 AM – 6:15 PM (Repair & Support Role) Client Type: Residential (Home Users) & Business Support
As part of the Residential Support Team, you'll work in person at our Service Center, handling the majority of physical support needs for all teams—including Business & Residential Support. This role is highly collaborative, working closely with Other Service Centers to support local and regional clients. Remote Teams (Home Support & Business Support) to coordinate repairs, sales, and field service. Your daily responsibilities will include troubleshooting hardware/software issues, handling tech sales, providing remote support, and performing field service visits. This is a fast-paced, hands-on role that requires strong technical expertise and customer service skills.
What You'll Do
This role combines technical troubleshooting, in-person repairs, and IT sales. You'll be expected to quickly diagnose issues, resolve problems, and offer solutions that improve the client experience.
Key Responsibilities:
- Diagnose and repair computer hardware and software issues for residential & business clients.
- Provide in-person technical support – Troubleshoot and resolve problems onsite at the Service Center.
- Assist customers with IT solutions – Recommend products, memberships, security options, and other tech services.
- Perform field support – Conduct onsite service visits for installations, troubleshooting, and repairs.
- Manage multiple tasks efficiently – Handle repairs, sales inquiries, remote support sessions, and phone calls.
- Answer inbound calls and assist walk-in clients – Help customers find solutions in-store, over the phone, and via remote support.
- Work closely with the Business & Residential Teams – Communicate via Microsoft Teams to coordinate service and client needs.
- Keep up with industry trends – Stay updated on the latest technology solutions and best practices.
This is not just a repair job—you will play a key role in client interactions, service coordination, and IT solutions recommendations.
Who We're Looking For
Required Skills & Experience:
- 3+ years of IT support & troubleshooting experience
- 2+ years of sales and customer service experience
- 1+ years of experience in field support (onsite troubleshooting, networking, or IT services)
- Strong technical aptitude & passion for IT
- Local candidates only – Must be within 30 miles of Saint Croix Falls, WI
- Proficiency in Windows OS & Microsoft 365
- Ability to diagnose, repair, and replace hardware components
- Experience installing operating systems, software, and drivers
- Excellent communication skills – Ability to explain tech solutions to non-technical users
- Physical ability to stand for an entire shift & perform onsite visits as needed
Bonus Points – Preferred Skills:
- Typing speed of 60+ WPM
- Experience working at an MSP or MSSP (3-5+ years preferred)
- Networking experience (Firewall/Router & Networking troubleshooting)
- Sales expertise in IT services, hardware, and security solutions
- IT Certifications (CompTIA, Microsoft, Cisco, etc.)
- AS/BS Degree in IT or related field
What You Get – Build Your Future With Us
At EasyITGuys, we don't just offer jobs—we build careers. When you join our team, you gain real-world experience, mentorship, and growth opportunities in a collaborative, high-energy environment. Competitive Pay & Compensation Accelerators – Base pay + profit sharing incentives based on performance. Comprehensive Benefits – Medical, Dental, & Vision Insurance to support your well-being. Future-Focused – 401K & Retirement Benefits to help secure your financial future. Professional Growth – Continuously expand your skills, knowledge, and expertise. Work-Life Balance – Paid Time Off (Vacation, Sick, Personal) & Paid Holidays. Your Voice Matters – A small-business culture where your ideas and feedback are valued. Exciting & Fast-Paced Work – Every day brings new challenges and learning opportunities.
Location: 344 N Washington Street, Saint Croix Falls, WI Hours: Monday – Friday, 9:00 AM – 6:15 PM (Varies by Role)
Ready to Join the Team?
Apply today and become part of EasyITGuys!