Compliance Specialist

Compliance SpecialistCorporate Office - Cleveland, OH 44113Position OverviewCompliance SpecialistElectronic Merchant Systems is seeking a qualified candidate for Compliance Specialist in Cleveland, OH.Job ResponsibilitiesResearch compliance issues and assist with providing the best resolutionWork with clients on account issues and concernsReview and analyze legal document requestsPull and upload file documentationLiaison between outside counsel and upper managementAct as subject matter expert for Client Services teamAct as a point of contact for escalated issuesQualificationsPosition SummaryThe Compliance Specialist is responsible for ensuring adherence to card network rules, regulatory requirements, and internal policies within a payment processing environment. This role will lead responses to card brand violation programs and monitor merchant compliance.Key ResponsibilitiesMonitor compliance with card network rules (Visa, Mastercard, Amex, Discover), including dispute and fraud monitoring programsManage and respond to card brand violations, including:Visa VIRPMastercard BRAMDraft and submit remediation plans, representment strategies, and compliance responses within required SLAsConduct merchant reviews and ongoing due diligence (KYC/KYB) to identify high-risk or non-compliant activityInvestigate alerts related to potential compliance violations through website monitoringMonitor and review retroactive MATCH alertsMaintain detailed documentation of violations, responses, and remediation efforts for audit and regulatory reviewSupport internal and external audits, including evidence gathering and control validationAssist in updating compliance policies and procedures aligned with evolving card brand and regulatory requirementsQualifications2–5 years of experience in payments, compliance, or risk management within a merchant acquiring environmentStrong working knowledge of card network monitoring programs and thresholds (Visa, Mastercard)Experience responding to card brand violations and managing remediation plansFamiliarity with PCI DSS, AML/BSA, and OFAC requirementsStrong analytical and investigative skills with high attention to detailAbility to manage sensitive data in accordance with privacy and security standardsPreferred QualificationsExperience with chargeback management platforms and fraud monitoring toolsExperience interacting directly with card brands or sponsor banksKnowledge of merchant vertical risk profiles and prohibited/restricted categoriesKey CompetenciesCard network rule interpretation and applicationRegulatory compliance and risk mitigationData analysis and trend identificationWritten communication (formal responses to card brands and partners)Cross-functional collaboration under tight deadlines***If you are located in Cleveland, Ohio this position is onsite***