Compliance Officer - Hybrid Tallahassee, FL

Compliance OfficerWork environment: Professional office, business casual, cubicleCandidate responsibilities:Contact constituents/complainants to discuss the details of the complaints that are filed.Read state statute and compare with complaints to analyze the issue.Communicating with the public, so good customer service skills are a MUST.Advise complainant of the Division's jurisdiction and that the case is being closed and for what reason.Provide any resources or referrals, as appropriate.Send a written correspondence to the complainant once approved by the supervisor.Close the case out by adding the appropriate codes/activities/statues in Versa.Document the actions in the OnBase system.Candidate required skills:Communicate verbally and in writing appropriatelyRead and interpret Florida statutesPrevious experience working with the public in a professional work environmentExceptional organizational skillsRequirements:Ability to speak and understand EnglishHigh school diplomaExcellent written and oral communication with the publicAbility to read and interpret Florida State Statues1 Years experience working with the public in a professional work environment3 Years experience working with the public and analyzing complaints1 Years experience using VersaHighly desired: Experience using OnBase systemHighly desired: Bachelors Degree