To enhance compliance adherence and optimize call center operations, the full-time salaried Compliance Improvement Manager will drive compliance-focused performance initiatives, collaborate with key stakeholders, and manage a team of Compliance Analysts in a remote environment. Key responsibilities: Support compliance and performance strategy by implementing CMS and carrier-aligned initiatives and guiding process improvements Monitor compliance trends and analytics to identify risks and improvement opportunities Lead compliance coaching and retraining for agents and leaders while overseeing a team that supports preparation and monitoring Required qualifications: Bachelor's degree or equivalent 6 years' experience in Medicare Advantage, Prescription Drug Plan, and Regulatory Compliance in healthcare or insurance Strong knowledge of CMS regulations, Medicare compliance standards, and carrier requirements Familiarity with audit and monitoring tools for compliance tracking and performance improvement Experience in risk management, compliance reporting, and process optimization