Complaint Resolution SpecialistThe Complaint Resolution Specialist is responsible for mediation and problem solving for clients. This role deals with a wide range of situations requiring the incumbent to work through conflict and directing others. The duties of this role require incumbents to investigate and gather all relevant information to the claims brought forth.
In this role, incumbents may work in court or labor management to resolve complaints. Incumbents may work with a customer or to maintain employer-employee relationships for a company. In any situation, the goal is to tactfully negotiate and reach a resolution where both parties are satisfied.Following is a summary of the essential functions for this job.
Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.Responsible for all customer inquiries and questions via telephoneProvide excellent customer service/conflict resolutionInvestigate and gather information regarding claimsEnters data from customers into various software programsInform the customer of a credit approval or declineWork with confidential customer informationAddress any questions regarding the financing programs offeredAssist the contractor/dealer with pending loan questionsMake outbound verification calls for completion of workParticipates in additional training courses when neededThrives as a team player in a fast-paced, high-energy, change-oriented environmentPerforms other related duties and assignments as required and as assigned by supervisor or managerRequired Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.6+ months customer service experience, preferably in a call center environmentDemonstrated proficiency in basic computer applications, such as Microsoft Office software productsPreferred Qualifications:Consumer Finance experience or knowledgeTruist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.
Truist is a Drug Free Workplace.
Complaint Resolution Specialist in boca raton at Unknown Company
This position is listed as contract and onsite.