Community Specialist

Masis Staffing is seeking a Community Specialist-Homelessness Prevention Advisor – Rental Assistance (Bilingual English/Spanish) $20.50/hour Starts 11/2 or 11/9

The Homelessness Prevention Advisor is the “second stop” for clients after they apply for rental assistance at our housing centers. Once an application is submitted, a strict two-week timeline begins. In this back-office “chaser” role, the Homelessness Prevention Advisor ensures each application is complete—confirming all required questions are answered and tracking down the necessary proof/documentation from clients and landlords.

Key Responsibilities

• Assess client needs and provide information, education, and referrals to appropriate community resources as needed
• Determine client eligibility for financial assistance under current available housing and rental assistance programs
• Process applications for financial assistance services in a timely manner, ensuring strict adherence to deadlines
• Maintain complete, accurate case files and ensure all required databases are consistently up to date
• Educate consumers on tenant and landlord rights and responsibilities; rental assistance, homebuyer readiness information, and available community resources
• Assist clients with housing search tools/resources, effective problem solving, and options planning in collaboration with department staff
• Support tenants in assessing and resolving potential eviction situations; educate clients on eviction processes and (as needed) the housing court system
• Refer complex eviction or housing cases to the Housing Resource Specialist
• Work collaboratively with the team to coordinate housing-related resources and services
• Ensure timely, effective communication between internal departments to support high-quality client service delivery

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.

Required Skills & Qualifications

• Bilingual English/Spanish strongly preferred
• Strong customer service skills with a patient, empathetic listening style xzgxqkn (highly preferred)
• Basic-plus technical skills, including comfort working in multiple systems and tools such as:
• Multi-layered databases / case management systems
• Spreadsheets (data entry)
• Scanning and document management
• Web-based phone systems
• Outlook and Microsoft Teams (chat + virtual meetings)
• Strong attention to detail and ability to follow up persistently and professionally with clients and landlords to obtain missing documentation
• Ability to manage deadlines and prioritize tasks in a time-sensitive environment

Work Location & Schedule

• Fully onsite in Springfield