Community Solutions Manager

ABOUT USVictra is Verizon's largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to \"Connect technology to life in a trustworthy, fun, and profitable way.\" We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns — now extending that excellence directly into the apartment communities where our customers live.JOB DESCRIPTIONYou will work within our company culture where Performance, Integrity, Collaboration, Innovation, and Celebration are the Core Values.As a Community Solutions Manager at Victra, you will lead a team of field representatives covering a portfolio of apartment communities (Multi-Dwelling Units) in your market. You will hire, coach, and develop your team, own market-level results, and build the carrier and community relationships that turn properties into long-term partners — driving Verizon Home Internet, Mobile, and Perks adoption across the territory.This isn't a desk job. This isn't a one-and-done sale. It's a relationship-driven role where the happier your properties are, the more your commission grows.AS A COMMUNITY SOLUTIONS MANAGER, YOU WILL:Provide side-by-side coaching, training, and development on the sales process, compensation plan, and results trackingOwn team accountability — set clear expectations, monitor performance against targets, and address gaps directlyStaff and hire — source, interview, and onboard new representatives to keep the territory fully coveredDevelop carrier and community relationships — represent Victra with Verizon Enhanced Communities partners and key property groups in the marketReview pipeline, activity, and penetration data in CRM and translate it into weekly coaching prioritiesYOUR TEAM, ON A TYPICAL DAY, WILL:Visit assigned MDU properties in person — leasing offices, lobbies, clubhousesBuild trusted relationships with property managers, leasing agents, and HOA boardsHost monthly resident events — move-in days, pool parties, lobby coffee morningsSign up residents for Verizon Fios, 5G Home, Mobile, and Perks at the point of move-inOwn resident issues end-to-end — billing, install escalations, service questionsPosition Verizon as a leasing differentiator that helps properties retain residentsTrack activity, pipeline, and penetration in CRMCoordinate with internal Victra teams and Verizon Enhanced Communities partnersWHAT WE'RE LOOKING FOR:High school diploma or GED (Bachelor's a plus)2+ years of sales, leasing, hospitality, or relationship-management experience, including direct people-management experienceStrong interpersonal skills — able to build trust quickly with reps, property partners, and Verizon counterpartsManagement skills — coaching, accountability, and performance management of a field teamOrganizational skills — running pipeline reviews, staffing plans, and a multi-property territory in parallelSelf-starter — operates without daily supervision and sets the pace for the teamDemonstrated track record of self-direction without daily supervisionResilience to rejection and patience for relationship-building cyclesComfortable hosting events and approaching strangersValid driver's license, clean MVR, reliable transportationAbility to pass property background and badging requirementsWillingness to work evenings and weekends when residents are homeWorking knowledge of Microsoft Office and CRM tools (Salesforce a plus)Bilingual (English/Spanish) a plus in select marketsWHAT YOU'LL BRING TO THE TABLE:Personable — You remember names, faces, and details that matterPersistent — A \"no\" today is a \"yes\" three months from nowProactive — You don't wait for the property to call youProblem-Solver — When a resident has an issue, you own itPerformance-Driven — You want your name at the top of the leaderboardWHAT WE OFFER:Competitive base + uncapped commission (target $130,000 + first-year earnings)Tiered earnings ladder — Ramp Established High Achiever EliteMonthly mileage reimbursement, company credit card, computer, and phone stipendDiscounted Verizon servicesComprehensive medical, dental, and vision insurancePaid training and career-development pathways into District and Regional rolesTuition reimbursementReferral bonuses and contestsTRAINING:All Community Solutions Managers complete a four-day Victra New Hire University (NHU) within two weeks of start date, plus an MDU-specific manager certification covering team coaching frameworks, the compensation plan, results tracking tools, property partner navigation, and Verizon Enhanced Communities operating procedures.This job description is not intended to be a comprehensive list of all duties, responsibilities, and skills required of the position; duties, responsibilities, and skills required may change without notice.We are proud to be an equal opportunity employer — and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.
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