Community Program Manager, Acrobat Community & Engagement

Job Title: Community Manager, Acrobat Community & Engagement

LOCATION: Hybrid in: NYC, NY (Union square), San Francisco, CA, or remote in San Diego, CA.

PAY RANGE: $53-$63/hr

DURATION: 12 months

Company

Our client is a global leader in creative software, offering innovative tools for digital media creation, design, and marketing

Key Responsibilities

1. Community Management & Engagement
   • Manage and grow client's online community presence across forums, Reddit, and other digital community channels.
   • Develop, publish, and manage community content, discussions, and engagement initiatives that drive customer participation and advocacy.
   • Monitor community conversations, identify trends and customer sentiment, and surface insights to cross-functional stakeholders.
   • Support community-focused GEO (Generative Engine Optimization) and LLM initiatives by helping create, organize, and amplify community-generated content that improves discoverability and engagement.
   • Foster meaningful relationships with community members, ambassadors, advocates, and power users to encourage participation and strengthen the client ecosystem.
   • Ensure a positive community experience by facilitating discussions, answering questions, and escalating issues when necessary.
2. Community Operations & Reporting
   • Maintain team documentation, trackers, dashboards, and reporting systems, ensuring information remains organized and up to date.
   • Own and manage Airtable tracking systems used for community initiatives, workflows, content planning, and reporting.
   • Support regular community reporting by collecting, analyzing, and communicating engagement metrics and performance trends.
   • Coordinate community newsletters, forum communications, and internal stakeholder updates.
   • Identify process improvements and proactively implement solutions that increase team efficiency and visibility.
   • Partner with internal teams to ensure community insights, feedback, and updates are shared effectively across the organization.
3. Ambassador & Advocacy Program Support
   • Support onboarding and ongoing engagement of ambassadors and advocates.
   • Manage promo codes, platform access, program communications, and community resources.
   • Track program participation and help identify opportunities to increase advocate engagement and impact.
   • Assist with ambassador rewards, reimbursement tracking, and operational support as needed.
4. Community Content & Channel Management
   • Create and publish community content across forums, Reddit, and other engagement channels.
   • Coordinate content calendars and posting schedules that support product launches, community initiatives, and ongoing engagement efforts.
   • Monitor channel performance and recommend optimization strategies based on engagement metrics and community feedback.
   • Partner with product, marketing, and support teams to amplify key messages and customer success stories.
5. Administrative & Ad Hoc Support
   • Support team administrative needs, including documentation, reporting, planning, and coordination activities.
   • Manage recurring operational tasks while maintaining flexibility to support evolving business and community priorities.
   • Handle ad hoc projects and initiatives that contribute to the success and growth of the internal client community.

Requirements Experience & Skills

• 5+ years of experience in community management, online community operations, digital engagement, social community management, or related roles.
• Demonstrated experience managing online communities, forums, Reddit communities, or similar engagement platforms.
• Experience creating, publishing, and moderating community content that drives engagement and participation.
• Strong understanding of community-building best practices and customer advocacy programs.
• Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines simultaneously.
• Approaches projects with urgency, accountability, and a proactive mindset; consistently identifies opportunities to improve processes and outcomes.
• Strong written and verbal communication skills with the ability to engage diverse internal and external stakeholders.
• Experience analyzing community metrics and engagement trends to inform recommendations and strategy.
• Comfortable supporting GEO and emerging LLM-related community initiatives, including content development, discoverability, and knowledge-sharing efforts.

Tools & Technical Skills

• Experience using Airtable for project tracking, reporting, and operational management.
• Strong proficiency with Microsoft Office Suite, including Excel, PowerPoint, and Teams.
• Experience with community platforms, forum tools, Reddit, social engagement platforms, or content management systems.
• Familiarity with collaboration tools such as Slack, Office 365, and SharePoint.

Preferred Qualifications

• Experience supporting technology, SaaS, creator, or digital-product communities.
• Familiarity with Adobe products, particularly Acrobat.
• Experience working closely with product, marketing, customer success, or support organizations.
• Knowledge of emerging AI, LLM, and community-driven content strategies is a plus.

Who You Are

• A self-starter who thrives in fast-paced, collaborative environments.
• Passionate about community building and helping customers succeed through meaningful engagement.
• Proactive, resourceful, and highly organized with exceptional attention to detail.
• Comfortable balancing strategic thinking with day-to-day execution.
• Energized by building authentic online communities, fostering conversations, and turning customer insights into action.

Benefits Summary

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.

IND123

Fair Chance Policy

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.