Community Manager (Freelancer)

You’re a strategic and analytical self starter with experience at an agency and/or with a brand. With a pulse on social media, you have a data and insights mindset, always communicating the most up-to-date information to your team. Able to embrace ambiguity and changes to find, and effectively communicate data driven, business solutions to the client and your team. We are hiring a hands-on social community manager. This is all you do: you live in our brands Instagram, TikTok, Facebook and YouTube comments and DMs every day, and you make those communities feel looked after.
You will start on a few consumer brands, for example:

A workwear brand

: daily inbox sweeps, replies, and at least 15 proactive outbound comments a week, plus product-request logging and sentiment tracking.
A spirits brand: a month-long social contest where community management needs to be on fire the whole time.
A second spirits brand: real-time community management and live reactions around a major live moment.
Run inbox sweeps at least twice a day (morning and late afternoon) in Sprout Social across Facebook, Instagram, YouTube and TikTok.
Reply in each brands voice, in priority order: purchase intent first, then fit and product questions, then issues. Route sizing and refund questions to the brands customer service.
Find and join conversations proactively (comment marketing), using TalkWalker and native search.
Follow each brands response matrix and FAQ, escalate anything sensitive fast, and never post without the approvals the brand has set.
Log product requests, recurring complaints and sentiment, and feed a monthly report to the account team.
Use AI to work faster (drafting replies, triage, summaries), and keep every workflow documented and running from shared team accounts, not your own machine.
Perfect written English. 2+ years of hands-on community management for consumer brands, ideally at an agency.
~ Daily fluency in Instagram and TikTok culture; A hard worker who wants to be the best at this, thinks about the brands business, not just the comment, and fits WITHINs values: Typing Test and English Test
Logic assessment on Excel
We offer a competitive salary and benefits based on ability level for full-time employees, including:

Unlimited vacation policy
Monthly phone/internet and food stipend
Health insurance coverage
Freelance - Remote
Please submit your resumes in English.

WITHIN

is the worlds first Performance Branding company, partnering with some of the biggest brands in the world to drive business growth through innovative marketing strategies. Our integrated operating model collapses the traditional marketing silos between creative and media, performance and brand, and across media channels. With a full suite of offerings including media, creative, SEO, Lifecycle, Retail Media, Affiliate and Influencer, we’re able to work with our brand partners in an integrated fashion, allowing us to align marketing strategies back to core business objectives. Teams at WITHIN have the ability to work with iconic brands such as The North Face, Timberland, Ben and Jerrys and Jose Cuervo. Whether it’s in creative, operations, or anything else, AI helps us level up and do things at a whole new scale. We expect our people to use AI in their daily work, fully embracing it as a critical tool to help us succeed.
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Insurgentes Sur 1082, Piso (Floor) 2, Oficina 2008, Ciudad de México, CDMX 03100, México
As part of our initial application review process, we may use an AI-assisted tool to help compare skills and job titles from your resume with the requirements of the role. If you are a resident of New York City and would like to request an alternative evaluation process or a reasonable accommodation, please contact us at .