Communications Specialist

Communication SpecialistFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the Role:The Communication Specialist is responsible for delivering exceptional guest engagement and revenue support for Four Seasons Hotel and Residences at The Surf Club.

Serving as an extension of the Reservations, Sales, and Guest Experience teams, this role creates personalized guest interactions through timely and professional communication across email, chat, and telephone channels.This position plays a key role in driving revenue by converting inquiries into confirmed bookings, maximizing room and suite sales, and promoting ancillary experiences, including dining, spa, transportation, and resort activities. Through thoughtful communication and attention to detail, the Communication Specialist enhances the guest journey while upholding Four Seasons' commitment to personalized luxury service.This role is dedicated exclusively to Four Seasons Hotel and Residences at The Surf Club and is based at Four Seasons Resort Palm Beach. Reporting to the Senior Director of Reservations, the position operates primarily in an on-property office environment alongside the Sales and Marketing Team.

Regular on-site presence is required to support training, collaboration, property immersion, and alignment with the evolving guest experience.What You Will Do:Respond to guest inquiries through email, chat, and telephone in a professional, timely, and personalized mannerConvert reservation inquiries into confirmed bookings by identifying guest needs and presenting appropriate accommodations and experiencesConduct pre-arrival outreach to confirm reservation details and personalize the guest experiencePromote and coordinate ancillary revenue opportunities, including dining reservations, spa appointments, transportation, celebrations, and resort activitiesManage inbound guest communications related to reservations, special requests, and resort servicesMonitor and respond to guest inquiries across digital communication platformsProcess reservation requests received through online submissions, travel advisors, internal sales teams, and other booking channelsMaintain accurate guest profiles, reservation notes, communication records, and preferences within designated systemsVerify billing arrangements, guarantees, room preferences, and reservation details to ensure seamless guest arrivalsResolve guest inquiries and concerns with professionalism, empathy, and appropriate follow-upAssist with waitlisted reservations and special accommodation requestsMaintain comprehensive knowledge of accommodations, resort amenities, promotions, services, and local experiencesCollaborate closely with Sales, Marketing, and operational teams to support revenue generation and guest engagement initiativesParticipate in training sessions, departmental meetings, and property immersion activities to maintain product knowledge and service excellenceWhat You Bring:College degree preferred or equivalent combination of education and relevant experiencePrevious experience in luxury hospitality, reservations, guest services, contact centers, sales, or customer service preferredExceptional written and verbal communication skillsStrong guest service, relationship-building, and consultative sales abilitiesExcellent organizational skills and attention to detailAbility to manage multiple priorities in a fast-paced environmentStrong problem-solving and service recovery skillsAbility to maintain professionalism and composure under pressureProficiency in Opera PMS, Microsoft Office Suite, and guest communication systems preferredMultilingual skills are highly desirableAbility to work effectively with cross-functional teams and luxury clienteleWhat We Offer:Competitive Salary & WagesComprehensive Benefits Package401(k) Retirement PlanExcellent Training and Development OpportunitiesComplimentary Accommodations at other Four Seasons Hotels and ResortsComplimentary Dry Cleaning for Employee UniformsComplimentary Employee MealsSchedule & Hours:Full-time schedule requiredFlexibility to work rotating shifts, including evenings, weekends, and holidays as business needs requireWork Authorization:Candidates must have valid authorization to work in the United States at the time of application.Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.