Job PostingThe Town of Surfside is seeking a Public Safety Dispatcher. This position is responsible for receiving, screening, and dispatching information over the communications system. The dispatcher is responsible for rapid and effective screening of calls, eliciting accurate information, and transmitting that information through a variety of radio, telephone, or intercom systems.
The dispatcher is also responsible for a variety of clerical activities specific to the police department, and other work as required.Job tasks include completing assignments as directed, maintaining work areas, participating in meetings/training and community relations activities if applicable, attending pre shift briefings, assisting and coordinating emergency assignments, processing wrecker requests and maintaining wrecker files, coordinating with other law enforcement agencies, utilizing resources, tracking and monitoring officers/designated personnel, routing calls to the proper authority, responding and requesting assistance from another agency, receiving and entering complaints into CAD system, prioritizing calls, operating telephone consoles/switchboard, running NCIC/FCIC inquiries, retrieving/entering/verifying information from local/agency system, notifying agencies of robberies and priority events, maintaining communication logs, processing hit confirmation request, dispatching calls for service, paging agency members, updating records/reports/documentation/manuals/files, maintaining/updating/reviewing area of responsibility logs, informing superiors of events and activities in progress, acting as liaison with intra/inter agency personnel, training new staff, performing duties during absence of supervisor/superior/co-worker, checking messages and following up, contacting with public, operating and caring for equipment, demonstrating human diversity awareness, accepting supervision and direction, adhering to FCIC/NCIC policies and procedures for conducting, documenting, and validating entries, abiding by the established code of ethics, following all leave and attendance related policies/procedures, maintaining appropriate grooming and dress, reading, interpreting, and following procedural and policy manuals, interpreting, understanding, and responding to all dispatch codes, performing multiple communications tasks to standard under both stressful and non-stressful conditions, operating criminal information related equipment/computers in accordance with agency policies and state regulations if applicable, operating the 911 system correctly and within the specified parameters, accurately entering and/or retrieving information from job specific applicable computer systems in a timely manner, demonstrating sufficient knowledge of FCC rules and regulations governing the use and repair of electronic communication equipment, demonstrating adequate knowledge and skill in the use of office equipment and/or computer peripherals, locating or providing accurate directions in a timely manner to any location within the agency jurisdiction, efficiently organizing, prioritizing, scheduling, and managing daily work activities, tasks, and special assignments, demonstrating congenial, respectful, and productive behaviors and attitudes towards others in working relationships and situations, utilizing the 2-way radio for official communications only, communicating in a clear, concise, and intelligent manner under all conditions and at all times, looking beyond surface issues to identify and analyze problems and develop effective responses and solutions to resolve such problems, demonstrating a conscientious effort in achieving and contributing to organizational goals as compared with individual goals, conveying verbal information/instructions/directives/commands in a clear, concise, and intelligent manner, ensuring written communications are accurate, complete, concise, legible, and timely, understanding directions and instructions, formulating and translating plans into actions, and processing verbal information, physical cues, and body language in order to effectively listen to individuals.Knowledge of modern medical, fire, and law enforcement practices, procedures and methods, knowledge of the proper legal functions of government agencies, sufficient to answer or redirect citizen inquiries, knowledge of Fire and Police departmental regulations pertaining to complaint and dispatch activities, knowledge of the roadways and political boundaries of the incorporated Town area, knowledge of the organizational structure of Town departments and key personnel, knowledge of Town facilities, local geography, landmarks and jurisdictional boundaries, skilled in the use of computer terminals, advanced multi-line telephone equipment, computer aided dispatch system, records management systems, radio communication and related equipment, ability to perform a variety of clerical duties including, but not limited to photocopying, filing and inventory control, ability to train and supervise new Public Safety Dispatchers, ability to react quickly and calmly in emergencies, ability to communicate effectively with the public by means of the telephone or person to person contact, ability to deal calmly and effectively with the public, ability to keep simple records, ability to hear accurately and speak clearly, using good diction, ability to analyze information from a variety of sources, assesses a situation, use sound judgment in drawing valid conclusions and takes appropriate action in crises situations that may include life and death decisions, ability to prepare and maintain accurate files, logs and other written or computerized records and report, ability to spell correctly and write legibly using correct grammar, ability to verify information and solve discrepancies, ability to look up information in directories by index or cross reference, ability to understand, retain and apply detailed and complex written, verbal and demonstrated procedures, information and regulations to a variety of situations, ability to effectively prioritize duties when dealing simultaneously with several functions, ability to communicate effectively, verbally and in writing and maintain effective working relations with other employees, outside agencies, and the public by means of radio, telephone or person-to-person contact.Physical requirements include the ability to effectively communicate and interact with other employees and the public through the use of telephone and personal contact as normally defined by the ability to see, read, talk, stand, hear, hands to finger dexterity, handle, feel or operate objects, read and write English, physical capability to effectively use and operate various items of office equipment, such as but not limited to a personal computer, calculator, copier and fax machines, work is performed indoors within a quiet to moderately noisy environment, must be able to lift, carry and or push articles weighing up to 20 lbs.Flexible schedule is required. Starting Salary: $62,008.13, Excellent benefits. The Town of Surfside is an Equal Opportunity Employer.
Veterans' preference will be awarded under applicable Florida Law. All resumes are subject to Florida Public Records Laws.Send Application to: Human Resources Department 9293 Harding Avenue Surfside, FL 33154 Phone: . You may e-mail your resume and application to