Communications Operator - Conrad Orlando

Communications OperatorConrad Orlando is where bespoke luxury meets sun-kissed adventures. Join us in creating a legacy as the Communications Agent!Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating.The stunning resort features 433 rooms (including 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets. This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in-room dining.Why join the Conrad brand?Personalized service with authenticity and passionImpactful experiencesCreativity in our products and servicesPicture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work!

As a Communications Operator, you're not just handling incoming telephone calls - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.Here's what you'll do during a typical day:Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requestsMaintain relevant knowledge: Stay up to date on hotel services, amenities, and operationsSupport emergency response: Relay accurate, detailed information to appropriate teams during emergency situationsLeverage communication tools: Use PBX system, computer applications, and other technology to support daily operationsAt Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes.

A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel programOwn a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial futurePaid parental leave - Because family matters.

We offer paid leave for eligible Team Members, including partners and adoptive parentsPersonalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved onesCrisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional careMental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)Generous paid time off (PTO) - Recharge, relax, and take time for what matters mostHealth & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family coveredFinancial security for your future - Our retirement plans make it easier to save for what's nextJoin an Award-Winning Workplace Culture At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune.