Communications Captain

Communications CaptainThe Communications Captain serves as the principal administrative and operational assistant to the Assistant Chief of Communications and is responsible for the day-to-day management, coordination, and oversight of Communications Division operations, personnel, programs, and special projects. The Communications Captain provides direct supervision of 911 Specialist Lieutenants and assigned administrative personnel, oversees division-wide training, quality assurance, scheduling, accreditation, and personnel management functions, and ensures the implementation of departmental goals, policies, and strategic initiatives. Employees in this classification are expected to maintain proficiency in all duties and responsibilities assigned to lower-level 9-1-1 Specialist classifications.The primary responsibility of a Communications Captain is to provide operational leadership, administrative oversight, and executive support to the Assistant Chief of Communications while ensuring the efficient and effective delivery of emergency communications services.Supervisory responsibilities include interviewing, recommending and selecting candidates for employment; training employees; planning, assigning, and directing work; appraising employee performance; counseling, rewarding and disciplining employees; investigating employee grievances; approving and mediating disciplinary action; and addressing complaints and resolving problems.Knowledge, skills, and abilities include thorough knowledge of public safety communications operations, policies, procedures, and applicable regulations; knowledge of quality assurance, training administration, personnel management, accreditation, and operational performance management; ability to effectively supervise, mentor, and develop subordinate supervisors; ability to effectively delegate responsibilities, establish performance expectations, hold subordinate supervisors accountable, and ensure appropriate follow-through on assigned duties and objectives; ability to manage multiple projects and priorities simultaneously; strong organizational, analytical, and problem-solving abilities; strong verbal and written communication skills; ability to prepare reports, recommendations, and administrative correspondence; ability to develop and deliver effective presentations to departmental personnel, county officials, partner agencies, community organizations, and the public on communications operations, programs, initiatives, and other related topics; ability to establish and maintain effective working relationships with employees, public safety partners, vendors, county officials, and members of the public.Education and experience include a high school diploma or general education degree (GED) required; associate degree in Emergency Management, Public Administration, Business Administration, Communications, or a related field preferred; minimum of six (6) years of experience as a cleared 9-1-1 Specialist or equivalent public safety communications professional, including a minimum of four (4) years of supervisory experience in a public safety communications environment; additional consideration may be given for substantially equivalent public safety communications experience obtained through another public safety communications agency.Certificates, licenses, and registrations include meeting and maintaining all qualifications, training, and certification requirements established for the 9-1-1 Specialist Lieutenant position; certified training officer certification; APCO registered public-safety leader (RPL) or NENA emergency number professional (ENP) certification preferred; NENA center manager certification preferred; additional leadership, management, and emergency communications certifications as required by the County or Department.Physical demands include regularly required to sit, talk, and hear; frequently required to use hands and fingers, handle or feel objects, tools, or controls and reach with hands and arms; must be able to hear spoken words with or without reasonable accommodation; specific vision capabilities required include close vision, distance vision, peripheral vision, and the ability to adjust focus; occasionally walk, stand, crawl or stoop; occasionally lift, carry, push, pull or otherwise move objects weighing up to 25 lbs; use office equipment requiring above average degree of dexterity and have the ability to type 30 words per minute; attention to detail is required.Working conditions include work performed in an office-like setting in an environmentally controlled area; noise level is usually moderate.