Delivering exceptional customer service, the full-time remote Commercial Services Specialist will build relationships with clients, resolve issues through multiple contact portals, and act as a subject matter expert for complex inquiries related to Commercial Services. Key responsibilities Review processes and procedures to recommend efficiency improvements and stay updated on product offerings and regulatory changes Provide proactive communication and exceptional service to clients while resolving escalated issues and managing expectations Assist customers with commercial issues over the phone and achieve established service metrics Required qualifications High School Education or equivalent Two (2) years of related customer service work experience Ability to manage multiple computer systems to access client information Basic understanding of privacy regulations and customer authentication Proficient in Windows-based applications