To enhance commercial revenue, the full-time remote Commercial Retention Representative will focus on reducing churn by identifying customers for contract renewals, managing customer accounts, and communicating product offerings effectively. Key responsibilities Identify Business Solutions opportunities for customers not on contract or with expiring contracts Assist with customer care, including account maintenance and renewals Communicate sales activities and results to management while managing customer relationships through Salesforce Sales Cloud Required qualifications High School degree or equivalent required; college degree strongly preferred Some sales or wireless experience necessary; office experience preferred Familiarity with Salesforce Sales Cloud is a plus Ability to work in a team environment and meet profit center goals Strong sales and customer service orientation with proactive problem-solving skills