Job TitleRapsodoCompany OverviewWith its headquarters in Singapore and strategically placed offices across the United States, Turkey, Japan, and Malaysia, Rapsodo represents more than just sports technology and data analytics. It stands as the clear front-runner in providing affordable, professional-grade technology for athletes aiming to enhance their performance.The company currently collaborates with partners such as The PGA of America, Golf Digest, Troon, various Major League Baseball teams, USA Baseball, and over 1,000 NCAA athletic departments.Become a part of Team Rapsodo as we challenge limits and unveil endless potential, one data point and one heartwarming success story at a time. Powered by athletes who get it, and engineers who can do it.Why This Role MattersAs the North American business continues to grow across products, channels, and customer segments, strong operational execution is critical to supporting customer satisfaction and commercial success.This role ensures inventory, fulfillment, logistics, and launch readiness activities are coordinated and executed effectively across the business.
By managing key partner relationships, maintaining inventory visibility, and proactively resolving operational issues, this position helps prevent execution gaps, supports informed decision-making, and enables the organization to scale with greater consistency and efficiency.What You Will Do3PL & Fulfillment — Day-to-DayManage daily coordination with our 3PL partners across the US and CanadaOwn inbound logistics and customs clearance for finished goods entering North AmericaCoordinate kitting, postponement, and value-added services with 3PL and contract manufacturersHandle reverse logistics: returns, refurbishment, warranty tracking, and failure analysis with CS and EngineeringMonitor fulfillment performance and resolve issues — don't hand them off, close themLaunch & Promotional ReadinessMake sure inventory, logistics, and fulfillment are confirmed before any launch or promotion goes live across B2B, B2C, & DTCTrack dependencies and timelines across commercial, supply chain, and ops teamsIdentify gaps and risks early and drive resolution before they become problemsInventory Visibility Across ChannelsKeep real-time tabs on inventory across DTC platforms, retail, wholesale, and B2B accountsFlag stockout risks, coordinate replenishment, and keep channel health visibleFeed accurate demand planning inputs to Supply Chain and Purchasing on timeReporting & Operational TrackingOwn the trackers and dashboards that keep launches, inventory, and fulfillment status visiblePrep materials for business reviews and operational planning discussionsMake sure the right people have the right information without having to ask for itProcess & ExecutionBuild and standardize coordination processes with 3PL partners and internal teamsSpot bottlenecks, fix them, and make sure they stay fixedHelp establish operating rhythms as the NA business scales