Commercial Network Technician Lead

Commercial Network Technician LeadSummit Broadband is a leading fiber-optics telecommunications provider in Central and Southwest Florida, providing voice, video, data, and high-speed internet services to commercial and residential customers. This growing and dynamic high-tech company is seeking a Commercial Network Technician Lead to join our team.The Commercial Network Technician Lead must have very strong customer service skills and exceptionally strong technical skills working with customer CPE, a variety of network and access equipment devices, as well as designs and configurations. The employee will coordinate the daily workload for a team of technicians and support them throughout the day. This employee will spend a portion of their time in customer premises and will also interface with business, commercial customers and VIP or special case residential customers.

This position will work both the installation and maintenance of network equipment/sites and customer services for Summit Broadband. This position includes the documenting and building of the IP/MPLS Network infrastructure and ensuring birth certificates are accurate and in place ensuring continuous functionality, network security, reliability and redundancy and optimization of network resources. Excellent customer service both while installing and during troubleshooting operations is critical to this position. This individual will be responsible for all customer installation, maintenance and updates in the commercial, business and VIP residential product suite in addition to the installation and maintenance of Network equipment and sites in the Southwest and Central Florida regions.Essential Duties and Responsibilities:Maintains Telecommunications and network systems, including phone systems, network nodes, terminals and network systems (both infrastructure as well as customer-facing).

This includes maintenance, operation and provisioning of the following:HFC proof of performance testingCLI testing/repairVoIP, both internal and third-party VoIP servicesTDM, both internal and third party TDM servicesSIP, both internal and third-party SIP servicesStar2Star Telephone system supportIPTV, where applicableLead and support a team of techniciansMaintenance, design, provisioning and troubleshooting of various network topology components, including long haul transport and metro transportDistribution construction, preventative, and demand maintenance.Splicing all types of coax cable, CAT 5/6 cable and fiber optics.Setting equipment levels, set up and change out of amplifiers, calculate signal level losses in cable or fiber, and balance electronics equipment for distribution lines.Install, inspect, monitor, test and adjust cable transmission and distributions systems; both forward and reverseRepair or replace faulty cables, power supplies, amplifiers and other associated transmission and distribution equipmentConduct system tests such as signal/noise, MER, BER, optical power and signal level.Troubleshooting and restoration of service; service callsConfiguration of multiple types of network and access network equipment.Monitors and understands network capacity components including ports, transport circuits and bundles.Acts as level two technical support and "smart hands" for the Network Engineers in the IP and MPLS team, serving as technical support to the Network Operations Center (NOC).Acts as "smart hands" for break/fix as well as optimization activities for network facing events.Ability to clearly document, update and read/follow the Electronic Network Ticket Management system.Clear communication with business clients.Identify and resolve NESC violationsInstallation of new services at the subscriber's location including analog, digital, Voice, IPTV, HDTV and HSD service.Other duties as assigned including non-technical and administrative/project management dutiesRequired Skills & Qualifications:HFC proof of performance testingCLI testing and repairTroubleshooting, forward and return signal issuesConfiguring - Physical configuration of CPE equipment as well as some network access equipmentProvisioning - Assist NOC and Network Engineers in provisioning circuits for both network and customer configurationsInstallations - Act as the lead on network equipment installation and augmentation, as well as on OSP installations of CPE equipmentStrong organizational and people skillsSupport local manager in the delivery and service of commercial customers.Test and Turn Ups - Work with NOC, Network Engineers and Customer IT vendors to test and turn up circuits.MACD - Manage Moves, Adds, Changes and Deletions of network and customer services.Familiar with OSHA, NESC and NEC requirementsAt least five years CATV experience as a network/line technicianExcellent communication skills with customers and co-workersAbility to translate business objectives and customer needs into technical requirements and configurationsAbility to work independentlyAbility to prioritize and organize effectivelyMust possess and maintain a valid driver's license with proof of good driving recordClimb ladders and bucket trucks, as determined by the systems requirementsLift and carry loads of 70 lbs. or moreWork while standing 50 -70% of the timePerform Work in confined spaces such as crawl spaces or atticsWork near power lines and electricityManipulate connectors, fasteners & wire; use hand toolsDrive company vehicle in performance of duties in a safe and responsible mannerWork and travel in inclement weatherVision ability: close vision, peripheral vision and ability to adjust focusMust be able to pass criminal background check and drug testMust have a clear MVR and a valid driver's licenseMust be able to speak, read, and understand EnglishRespond to the needs of a 24/7/365 operationMust be able to work after hours and weekends. Remain in service during outages until resolved.Must be able to work emergency schedules during natural disasters and network outages.Flexibility to work mandatory overtime in order to meet business needs.Education / Certification:Completion of a college program related to CATV or a combination of college, correspondence or industry courses related to CATV or equivalent experience is essentialBachelor's degree in technical area -- engineering or computer science preferredCCNA or JNCIA desiredSummit Broadband is a life-line service provider and this position is classified as essential. Coverage, above and beyond normal working hours; before, during and after inclement weather events, including hurricanes, may be required.Summit Broadband is a tobacco and drug free workplace.Summit Broadband, Inc.

is an Equal Opportunity Employer and participates in the E-Verify program.