Providing essential support to internal employees, the full-time remote Loan Support Administrator will manage inbound inquiries, log support cases, and assist with loan level lending solutions through effective communication and collaboration with various departments. Key responsibilities: Answer inbound phone calls and log support cases in the internal ticketing system Provide daily loan level support via phone, email, and in-person inquiries for company systems and software Collaborate with team members and assist Loan Officers and Loan Processors with loan eligibility and lending guidelines Required qualifications: Associate's degree or equivalent combination of education/experience, preferred Minimum 2 years' experience providing direct support and/or customer service to internal employees or customers 1-2 years' experience in a production role within the mortgage industry Experience using Encompass360 Banker's Edition in a production role, preferred Knowledge of mortgage loan origination activities, loan programs, and regulatory requirements
Commercial Loan Processor in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.