Commercial Lines Account Manager

Commercial Lines Account ManagerBayCoast Insurance LLC is seeking a Commercial Lines Account Manager who knows commercial insurance is about more than policies – it's about people, partnerships, and precision. If you're detail-driven, client focused, and thrive in a fast-paced environment where your expertise actually matters, this could be your next move.You'll manage a dedicated book of commercial business, collaborate closely with producers and carriers, and serve as a trusted advisor to our clients-helping them protect what they've worked hard to build.What You'll DoManage and service an assigned book of commercial accounts with a focus on accuracy, retention, and growthPrepare and process new business, renewals, endorsements, audits, certificates, and cancellationsProactively communicate with clients to anticipate needs and deliver personalized servicePartner with producers, underwriters, and carrier reps to ensure optional coverage and pricingConduct regular account reviews, identifying coverage gaps and cross-sell opportunitiesHandle billing questions, claims, inquiries, and policy changes with confidence and professionalismMaintain clear, detailed documentation in the Agency Management System (Applied Epic)Stay current on carrier guidelines, coverage trends, and industry changesSupport team initiatives and departmental goals as neededWhat We're Looking ForStrong written and verbal communication skills (you can explain coverage without putting people to sleep)Solid understanding of commercial insurance coverages, rating, and underwritingAbility to juggle multiple priorities without sacrificing accuracy or serviceExperience with agency management systems (Applied Epic strongly preferred)Proficiency with Microsoft OfficeHigh level of professionalism, organization, and attention to detailMassachusetts Property & Casualty license (or ability to obtain prior to hire)Bilingual Spanish and/or Portuguese is a plusWhat We OfferCompetitive base salary with annual performance incentivesHybrid work eligibilityComprehensive benefits package including:Health, dental, and vision insurance401(k) with company matchPension plan fully funded by BayCoastShort-and long-term disabilityGenerous paid time off, personal days, and sick timeStudent loan paydown assistanceEducation assistance and ongoing professional developmentEmployee Assistance ProgramA collaborative, supportive team environment that values both professional growth and work-life balanceWhy BayCoast?We're a community-focused agency with the resources of a larger organization and the heart of a local one. We believe in doing things right, supporting one another, and taking pride in the work we do-for our clients and our community.If you're ready to bring your commercial lines expertise somewhere it will be recognized and appreciated, we'd love to hear from you.