Commercial Lines Account ManagerHUB International is a global insurance broker providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. HUB has more than 650 offices across the United States, Canada and Puerto Rico with more than 20,000 employees. Our regional offices throughout North America are dedicated to helping individuals and businesses evaluate and manage their risks and insurance needs.
We are a company dedicated to superior customer service with employees committed to adding value to every client activity.This position is in our downtown San Antonio office and offers a hybrid schedule (3 days office; 2 days remote) after an initial onboarding period.Job SummaryThe Commercial Lines Account Manager works collaboratively with the Producers and Account Executives managing a book of business. Coordinates and provides day-to-day service for property/casualty clients by maintaining client relationships, supporting client retention, maintaining strong carrier relationships, and understanding client needs. Serves as day-to-day contact and provides resolution for client questions and issues.Duties and ResponsibilitiesManages a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-makingProvides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectationsProvides a high level of support to Producers in obtaining, maintaining, and expanding businessMay also be responsible for account rounding and in accordance with standard practices, policies, and proceduresWorks closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB Broker StandardsOversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accountsAcquires understanding of clients' insurance objectives and critically analyzes and compares insurance plans to determine suitability.
Stays abreast of changes in the insurance industry and other external conditions that may impact their clientsMakes appropriate recommendations to clients in response to those changesActs as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve. May also negotiate with underwriters and carriersTroubleshoots billing issuesResponsible for overall retention of accounts in assigned book of businessOrganizes client meetings when necessaryAppropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and broker management system when necessary. Ensures the accuracy of data in those systemsPrepares reports for management as requiredOversees functions performed by Account Administrators as requiredSupports, mentors, and trains Account Administrators, as necessaryAttends industry related continuing education training and coursesPerforms other duties and projects as assignedQualificationsBachelor's degree preferred (4-year degree)2-5 years of related experience working as an Account Manager or Account Representative in the property/casualty area (equivalent combination of education and experience is acceptable).Experience in customer service/client facing role requiredP&C License requiredProficiency using Microsoft SuiteChoose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.
By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement.Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.Our Core Values: Entrepreneurship: We encourage innovation and educated risk-taking.Integrity: We do the right thing every time.Teamwork: We work together to maximize results.Accountability: We measure and take responsibility for outcomes.Service: We serve customers, communities and colleaguesIf you value what we value, and like the perks along the way – Apply TODAY!