Commercial Lines Account Manager - Franchise

Account Manager (Franchise)The Account Manager (Franchise) will work closely with the Producer, Account Executive, and other team members, and serves as the liaison between the customer and the internal team. In this role, they will be leveraging their commercial insurance knowledge, experience and judgement to assist clients in their day-to day insurance needs and risk management challenges. The position is responsible for client relationships, providing clients with excellent service and support and leading/facilitating team productivity.Job Responsibilities:Effectively manage processing of incoming documents from insurance carriers such as policies, audits, and endorsements within their assigned book of business, ensuring their accuracyCultivate long-term, mutually beneficial relationships with clients and insurance marketsProcess contract reviews and review non-standard certificates of insurance on behalf of the client, verifying adequate coverage is in placeServe as a mentor and role model to others by sharing your professional knowledge and experience, as well as by demonstrating actions and leadership that reflect the best interests of the organizationSecure mid-term coverage for additional lines by requesting/negotiating quotes from insurance carriers and issuing binding instructionsRespond to Accounting Inquires from insurance carriers and internal accountingCommunicate with insurance carriers to resolve coverage issues, audit disputes and/or billing questionsParticipate in or conduct client meetings when necessaryAttends industry related continuing education training and coursesPerforms other duties and projects as assignedServe as a backup to the Account Executive, Program Manager, and the Associate Account Manager(s).Job Requirements:Strong understanding of commercial lines and hospitality and/or franchise insurance coverages, forms, procedures, and policy ratingSelf-motivated and able to thrive in a results-driven environmentProven ability to manage multiple projects at a time while paying strict attention to detailResponds to change and challenges in a calm, composed and positive mannerAble to maintain confidentiality, exercise discretion and sound, professional judgementStrong problem solving and critical thinking skillsEffective negotiating skillsEffectively prioritizes and plans work activities, readily adaptable to changing circumstancesClient focusedAbility to work independently and as part of a teamExcellent interpersonal communications skillsAbility to follow proceduresIntermediate knowledge of Microsoft Office SuiteSome TravelEducation Requirements:Bachelor's Degree or equivalent work-related experience - RequiredProperty & Casualty License - RequiredHave a designation or willingness to obtain - PreferredExperience Requirements:Minimum 5 years in a commercial insurance customer service role – RequiredMinimum 3-5 years of experience in the hotel, hospitality, and/or franchise industry - PreferredApplied Systems (EPIC) experience preferredThe expected salary range for this position is $100,000.00 to $109,000.00 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level.

HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HAS and 401(k) accounts, paid-time-off benefits such as vacation, sick, personal, floating holidays and company holidays. In addition, eligible annual bonuses, equity and commissions may be available for some positions.HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.