Commercial Lines Account Manager

Commercial Lines Account Manager- Small BusinessThe Cross Family of Agencies welcomes you. We need your talent and expertise.Position Summary: The Commercial Account Manager will interact with existing & potential clients on a day-to-day basis.Job Responsibilities:Regularly connect with appropriate business contacts for potential opportunities and increase sales on existing business by account roundingContribute to brokerage revenue goals by promoting and selling insurance products and services, rounding accounts.Provide a high level of customer service to all clients whether on the phone, in person, via email or written correspondenceAssess client needs and provide advice on appropriate coverage levels and products.Respond to telephone calls and correspondence from existing or potential customers in a timely mannerProvide all customers with the appropriate products to mitigate risks and maintain a profitable book of business.Upsell additional product offerings to existing customers in order to increase sales opportunities and meet customer needs.Respond to customer complaints and resolve issuesProvide after-sales customer service and maintain contact with customers, periodically reviewing their needs and updating their files.Attend continuing industry training programs as well as obtain necessary designations.Qualifications:Education – Bachelor's Degree or equivalent experience in the Commercial Insurance spaceRequired Job Skills:A knowledge of Microsoft Office Suite, AMS experience a plusStrong customer service skills and communication skills (both verbal and written).This position sits in Providence with ample parking at a brand new office.