Commercial Lines Account Manager (59888)

Commercial Lines Account ManagerFirst State Insurance Agency is a subsidiary of First State Bancshares. This means we have a whole family of support and a large backing. We are a growing insurance and financial services organization serving most states across the nation.

Our home office is in Farmington, MO with numerous locations throughout Missouri.We are looking for a Commercial Lines Account Manager focused on building relationships through amazing service and communication skills. Must have a passion for helping customers become educated when making insurance-buying decisions. The key to this position is a strong working relationship with the producers.The Account Manager will work with the Commercial Sales team and directly with customers in the following functions:ProfessionalismObserve and comply with all Agency policies and proceduresConfer with customers by telephone, email or in-person to provide information about products and services, to issue new/renewal or cancel accounts, or to obtain & report details of claims or services neededAccountabilityRead and verify policies for accuracyKeep records of customer interactions and transactions, details of inquiries, complaints, and comments, as well as actions taken utilizing agency management systemResponsible for becoming familiar with each insurance carriers product lines, underwriting process & websitesInitiativeDeliver and prepare Summary of Insurance for producer accounts and house accounts on a timely basisPrepare new business and renewal submissions to be forwarded to insurance carriers for quotingCompare quotes & coverage options, prepare a marketing spreadsheet with the best options for the customerPrepare new lines of business for existing clients and renewal proposals when neededAdaptabilityAnalyze coverage options and make recommendations of additional coverage options that may benefit the clientBind coverage, collect deposits or down payments, and/or arrange for billingServicing clients will include issuing certificates of insurance, policy change requests, review/check endorsements, and audits for accuracyWhat You Can ExpectCompetitive pay and benefits package - with variable compensation program based on team performance401(k) with generous employer match benefitHelpful, qualified, and available leadershipA caring, stable work environmentQualificationsStrong computer skills showing proficiency in Microsoft Office, Word, Excel, and AMS360Minimum 2 to 5 years in Insurance Account ManagementInsurance designations a plus: CISR, CIC, CPCU, CLU, etc.Missouri Property & Casualty Insurance LicenseExcellent written and verbal communication and customer service skillsShould be open-minded, a fast learner, enthusiastic, and adaptable