Commercial Lending System Administrator

Commercial Lending Systems AdministratorThe Commercial Lending Systems Administrator supports and optimizes commercial lending platforms, serving as the primary triage point for system issues. This role partners closely with business users, IT teams, and vendors to identify root causes, configure solutions, and maintain platform stability. It is a hands-on role suited for a systems-savvy problem solver with a strong understanding of end-to-end commercial lending processes and a passion for working at the intersection of operations and technology.Responsibilities:Own intake, triage, and prioritization of bugs and system issues across commercial lending platforms (e.g., LoanIQ, nCino, Cash Suite, DataScan, Moody's ABS)Partner with business units to understand reported issues, validate impact, and determine root causePerform detailed root cause analysis (RCA) and identify recurring themes and systemic gapsConfigure systems where appropriate (within approved access) to resolve issues or implement improvementsCollaborate with IT, vendors, and platform teams to drive resolution of defects and enhancementsTranslate business process gaps into clear functional requirements and defect documentationTrack issues through resolution, ensuring timely communication and stakeholder alignmentIdentify opportunities to improve processes, controls, and system usage based on issue trendsServe as a subject matter expert for commercial lending workflows and platform behaviorQualifications:Bachelor's degree3+ years of experience in business systems analysis, production support, or platform operations within financial servicesStrong experience supporting commercial lending systems (LoanIQ, nCino, or similar platforms strongly preferred)Deep understanding of commercial lending processes, workflows, and dataProven ability to conduct root cause analysis and synthesize complex issues into actionable insightsExperience working with IT teams and vendors to resolve production issuesComfort operating with system configuration access (non-developer role)Excellent critical thinking, problem-solving, and communication skillsAxos Employee Benefits May Include:Medical, Dental, Vision, and Life InsurancePaid Sick Leave, 3 weeks' Vacation, and Holidays (about 11 a year)HSA or FSA account and other voluntary benefits401(k) Retirement Saving Plan with Employer Match Program and 529 Savings PlanEmployee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed TradingAbout AxosBorn digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want.

We're a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).