Commercial Information Systems Administrator III

Job TitleThis individual is responsible for supporting various loan originations systems.Essential FunctionsEnsure accuracy while meeting the established service level agreements and benchmarksEnsure total document and data integrity attributes to comply with CECL data pointsRespond to internal and external customer inquiries with exemplary customer service in the established time frameCollaborate with key strategic partners as needed (i.e. Third party vendors, Compliance, Legal, Credit, and Lending departments)Provide support for system releases and testing of new products and services; troubleshoot issues and challenges that ariseLead any acquisition activities as neededRemain current on relevant system enhancements and updatesMaintain updates to department procedures and user guidesServe as back-up in the absence of the department managerParticipate in a leading role on behalf of department in bank-wide projectsParticipate in department talent recruiting efforts and interviewing processDesign, develop and facilitate department trainingAdditional Essential FunctionsEnsure compliance with Northwest's policies and procedures, and Federal/State regulationsNavigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiencyWork as part of a teamWork with on-site equipmentAdditional ResponsibilitiesRemain current on all pending and proposed regulatory changes affecting compliance and attend webinars/trainings covering regulatory and compliance issuesSupport department manager in addressing audit related questions or findingsSupport the departments disaster recovery testing efforts as neededAbide by the rules of the safety and loss prevention programPerform work tasks in a safe mannerReport any and all injuries to supervisorKnow what to do in case of an emergencyQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education Bachelor's Degree Business Administration/FinanceWork Experience 6 - 8 years Banking experience in the area of lending 6 - 8 years Customer Service experience Experience as a System Administrator for nCino, Baker Hill, or LaserProGeneral Employee Knowledge, Skills, and Abilities Ability to establish effective working relationships among team members and participate in solving problems and making decisions Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areasAdditional Knowledge, Skills and Abilities Knowledge of commercial and small business loan products, credit policy, compliance, and regulatory issues Efficient written and verbal communication, time management, and organizational skills Ability to operate within a defined scope of responsibilities and understand when to escalate to leadership Ability to work on multiple tasks without compromising quality Ability to look for ways to help customers without introducing risk to Northwest Ability to collaborate on solutions and provide appropriate feedback as needed Licenses and Certifications Advanced Certified Administrator Within 6 months Certified Administrator Within 6 monthsNorthwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.