Commercial Customer Success Manager

Commercial Customer Success ManagerCodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.CodeRabbit is an AI Code Review platform that helps software developers ship better code by eliminating the manual effort from the code review cycle. CodeRabbit combines Generative AI models with linters and static code analyzers to deliver codebase-aware reviews that catch and fix errors before they hit production. CodeRabbit customizes its recommendations based on your coding style and delivers code reviews directly in your git platform eliminating the need to manage another interface. CodeRabbit elevates the knowledge base across your team by providing an expert-level engineer always at hand that you can rely on to catch 90%+ errors, improve your code quality, and merge PRs 4x faster.Role OverviewAt CodeRabbit, we seek an exceptional, passionate Commercial Customer Success Manager to join our growing customer success organization in the Americas theater. As a founding member of the customer success management team, you will ensure our customers realize value with our AI-powered code review platform. You will own the full customer journey, from kickoff to renewal and expansion. You will build and maintain strong relationships across your book of business, and you will be a champion for our customers – a vocal advocate who goes above and beyond to ensure our customers thrive.Key ResponsibilitiesBuild strong, meaningful relationships with our customers and proactively seek to understand their business objectives and expectationsDrive engagement and adoption throughout the full customer journeyOwn a book of business to include renewals and expansion opportunities (for customers with <5,000 employees)Become a product expert and understand all components of CodeRabbitEducate customers on the best product usage, ensuring they maximize the value out of itChampion customer needs internally, leveraging your customer knowledge to advocate for them and influence the product roadmapRelentlessly focus on solving customer challenges by effectively communicating specific benefits and best practices of CodeRabbitOwn customer-facing communications to ensure a professional and concise messageDevelop and present periodic reviews to customer leadershipQualificationsAt least 3+ years of experience in customer success or account managementTechnical competency to understand CodeRabbit's software and build strong relationships with highly technical prospects and key business stakeholdersCustomer Obsession: a passion to deliver a high-quality customer experience and a curiosity to help solve their problemsStrong knowledge of the customer success space, including experience with negotiations and procurement processesComfortable and proficient with various sales methodologies such as MEDDPICC, SPICED, and Command of MessageAbility to establish trust at the CxO level as well as with software development practitionersFamiliarity with modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, CursorExcellent communication skills: business fluency in spoken and written EnglishAbility to travel about 25% of the time to meet with customers"Nice to Have"Experience with code review processes and toolsFamiliarity with AI, software developer, and open source technologiesExperience with GTM at early-stage, high-growth, VC-backed startupsFamiliarity with Git providers, e.g. GitHub, Bitbucket, GitLab, Azure DevOpsExperience with major cloud providers and cloud-native technologiesFamiliarity with observability, RCA, and debugging practicesOur ValuesCollaborative Humans: Prioritizing collective intelligenceFearless Innovators: Turning obstacles into growth opportunitiesPersistent Passionate Developers: Thriving on complex, long-term challengesImpact-Driven Creators: Crafting intuitive tools for developersRapid Learners and Un-learners: Adapting quickly in our fast-paced technological worldWhat We OfferWork on cutting-edge technology with real-world impactCollaborative and innovative environmentCompetitive salary, equity, and benefitsProfessional development opportunitiesTarget OTE is $125K -$200K To apply, please submit your resume. CodeRabbit is an equal opportunity employer, committed to diversity and inclusion.