Managing a portfolio of 45-55 mid-market accounts, the full-time remote Commercial Customer Success Manager will drive adoption, retention, and growth while acting as a trusted partner to navigate complex customer organizations. Key responsibilities Own and manage a book of business, driving customer outcomes and connecting product adoption to measurable results Deliver compelling QBRs and executive briefings that articulate product value and business impact Lead renewal and expansion discussions, collaborating with cross-functional teams to ensure a seamless customer experience Required qualifications 2-4 years of experience in Customer Success, Account Management, or a similar SaaS role Proven success managing a high-volume, high-value customer portfolio Strong commercial acumen with experience in renewal negotiations and deal execution Exceptional relationship-building skills across various organizational levels Strategic and customer-centric mindset focused on long-term outcomes
Commercial Customer Success Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.