Commercial Casualty Supervisor, Complex Claims - Remote

Commercial Casualty Supervisor, Complex Claims - Remote

Requisition Number R8073

Location

Texas - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 19 more}

About Mobilitas

We’re Mobilitas, created by CSAA Insurance Group, we serve the unique needs of the modern mobility sector. We specialize in tailored solutions for today’s evolving transportation landscape, helping our partners manage risk, move quickly and deliver exceptional experiences. We’re looking for motivated, innovative individuals who think big, move fast and want to help shape the future of mobility. We are actively hiring for a Commercial Casualty Supervisor, Complex Claims – Remote.

Your Role

As a Commercial Casualty Supervisor, Complex Claims, you will supervise complex 1st and 3rd party auto and commercial injury claims, including litigation file handling for minor to complex litigated claims. You will be responsible for supervising claims in multiple states virtually. You will evaluate coverage questions and provide decisions associated with approval. You will be responsible for evaluating and providing guidance and settlement authority on cases above representative’s authority. You may potentially manage First Notice of Loss injury queue and may act as claims Liaison in partner states to build and maintain relationships with partner clubs.

Your Work

Operations Management

Oversees the investigation, evaluation, negotiation, and resolution of claims, ensuring effective workflow management and adherence to departmental standards. Provides technical guidance to adjusters, reviewing claims for coverage, liability, settlement authority, and appropriate resolution of complex issues. Directs daily business unit operations, including workflow distribution, phone queue management, staffing, and coverage across multiple shifts, including operations of up to seven days per week. Establishes and monitors employee performance goals, departmental objectives, and service standards to support business strategies and operational effectiveness. Monitor claims quality and customer service performance through file reviews, Quality Assurance Reports (QARs), surveys, and feedback to identify opportunities for improvement. Ensures compliance with organizational policies, operating procedures, safety standards, and Department of Insurance (DOI) regulations, communicating and implementing changes as needed. Participates in specialty Committee Review Processes and facilitates meetings to support claims decisions and efficient departmental operations. Recommends improvements to operational plans, processes, and resource utilization to enhance efficiency, service quality, and business results.

Performance Management

Identifies employee training needs and coordinates development opportunities to strengthen job-related skills, performance, and customer service. Promotes employee growth and development through coaching, mentoring, ongoing feedback, and recognition of individual and team achievements. Manages employee performance through formal evaluations, performance appraisals, and recommendations regarding compensation, promotions, and terminations. Communicates and enforces organizational policies and procedures, administering counseling, disciplinary measures, and corrective actions in partnership with management and Human Resources.

Claims Procedures

Oversees claim investigations and resolution, making coverage determinations on matters ranging from simple to complex. Ensures compliance with Commercial Auto claims procedures, company policies, and Department of Insurance (DOI) regulations across multiple states. Oversees the timely investigation and resolution of DOI, company, and customer complaints.

Casualty Litigation Oversight

Oversees the performance of internal and external counsel, ensuring effective management of defense costs, legal billing, and fee arrangements. Manages client communications and collaboration on litigation matters involving the client, ensuring alignment on resolution strategies. Monitors and reports on the status of extra-contractual cases to internal and external Executive Committees.

Leadership & Culture

Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues. Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities). Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.). Translates our enterprise strategy and priorities for their team members to connect to the bigger picture. Demonstrates a company ownership mindset, thinking beyond boundaries of their own area. Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in‑person meetings. Fulfills business needs, which may include investing extra time, helping other teams, etc.

Required Experience, Education and Skills

• 5+ years of experience in progressively responsible professional and/or supervisory position within a claims environment.
• 7+ years of complex claims experience.
• Demonstrated technical expertise in handling casualty claims of varying complexity relevant to the adjuster roles supervised.
• High School (HS)/GED or 3-year customer service experience in a virtual environment leveraging internet, phone, and chat features.
• Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.

What would make us excited about you

• Bachelor’s degree (BA/BS) in a related field.
• Two or more years of litigation experience, preferably involving Special Investigations Unit (SIU) claims.
• Professional designation or certification such as Associate in Claims (AIC), Chartered Property Casualty Underwriter (CPCU), or ICAR.

Remote Work

We are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

Compensation & Benefits

We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at The national average salary range for this position is $110,700.00-$123,000.00. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $110,700.00-$147,500.00. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 12% of eligible pay. Colorado Specific Job Range :$110,700.00 - $135,400.00. This job posting will be unposted on Wed, 4 Nov 2026.

Equal Opportunity Statement

Mobilitas is an equal opportunity employer. #LI-CH1.

Visa Sponsorship and Work Authorization

Mobilitas does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Disability Accommodation

Mobilitas is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact

About CSAA Insurance Group

CSAA Insurance Group offers automobile, home and other personal lines of insurance to AAA Members in 23 states and the District of Columbia. Founded in 1914, the company has been rated "A" or better by AM Best for more than 90 years and, with over $8 billion in revenue, is one of the top personal lines property casualty insurance groups in the United States. Guided by care for people and communities, we cultivate an inclusive and flexible culture that strengthens connection, supports belonging, and empowers employees to make a meaningful difference for those we serve. Our Enduring Purpose: We help our members and communities prevent, prepare for and recover from life's uncertainties with care and compassion. As a member-owned insurance company, our enduring purpose inspires us to be a voice for industry change, continually delivering AAA members peace of mind, providing employees the chance to do work that makes a real difference. For more information on CSAA, please visit

Careers at CSAA Insurance Group

A career at CSAA is built one development opportunity at a time, driven by your interests and by leaders who invest in you. Through mentoring, leadership programs, tuition support and hands-on experiences, you can build a purpose-driven path with meaningful impact. We prioritize human connection for the AAA members and commercial partners we serve and the employees who bring our shared mission to life. We build a culture of inclusion and belonging that supports community for all. We prioritize people over places, creating a flexible workplace where 95% of employees work remotely and gather in‑person for moments that matter. We take responsibility for the world around us by serving our communities and supporting meaningful action to build a sustainable future. For more information on life at CSAA, please visit