• Lead real-time identification, assessment, and prioritization of critical supply, logistics, quality, and capacity risks across GMNA operations
• Direct responses to high-severity events to minimize production downtime and customer impact
• Own escalation paths and align plants, GPSC, carriers, engineering, quality, and leadership
• Coordinate contingency playbooks and document decisions and outcomes
• Track and communicate critical cases through resolution across shifts
• Oversee 24/7 command center operations and coverage across all required shifts, weekends, and holidays
• Run or delegate daily huddles reviewing risk dashboards, open cases, launch timing, and staffing
• Ensure accurate updates using GSC tools, risk trackers, and crisis dashboards
• Standardize Command Center monitoring, reporting, follow-up, and launch-readiness routines
• Supervise Command Center Coordinators and related roles
• Develop talent through coaching, feedback, and standardized work
• Manage staffing, shift coverage, vacation scheduling, backup coverage, and onboarding
• Serve as the senior-leader point of contact during critical events and provide situation reports
• Facilitate cross-functional problem-solving with plants, GPSC, carriers, engineering, quality, finance, and customer teams
• Support executive reviews and readiness forums with Command Center insights and data
• Drive root-cause analysis and corrective actions for recurring issues
• Champion digital tools, alarms, dashboards, automated alerts, and workflow improvements
• Maintain playbooks, SOPs, and training materials
• Track and report metrics including avoided downtime, alarm response time, critical case volume, and aging
Requirements
- Bachelor’s degree in supply chain, Logistics, Operations, Business, or related field, or equivalent experience
- 5+ years of experience in supply chain, logistics, manufacturing operations, or a command-center-style environment
- 2+ years’ experience leading teams or complex cross-functional problem-solving
- Ability to lead under pressure, make sound decisions with incomplete information, and align diverse stakeholders
- Strong analytical skills and ability to use data to prioritize, communicate risk, and recommend actions
- Excellent written and verbal communication skills
- Flexibility for early and late hours, occasional weekends, and on-call support during major events or launches
- Experience in automotive or other high-complexity, high-velocity manufacturing environments preferred
- Familiarity with GM systems and tools, including logistics visibility tools, supplier risk dashboards, ERP/TMS, and reporting platforms preferred
- Experience leading crisis management or business continuity efforts preferred
- Must not require GM immigration sponsorship now or in the future
- Must be able to report to the assigned location at least 3 times per week
- Willingness to travel less than 25%
Core Competencies
Demonstrates expertise in supply chain management, logistics coordination, and crisis response, with a strong focus on risk assessment and cross-functional collaboration. Proven ability to lead teams, utilize data for decision-making, and implement process improvements in high-complexity manufacturing environments.
Highest-signal resume keywords
- Supply Chain Management
- Crisis Management
- Cross-Functional Leadership
- Risk Assessment
- Data Analysis
ATS Optimization Keywords
Hard Skills
- Logistics Coordination
- Manufacturing Operations
- Risk Tracking
- Root-Cause Analysis
- Command Center Operations
- SOP Development
- Metrics Reporting
- Crisis Dashboard Management
- Contingency Planning
- Talent Development
Soft Skills
- Analytical Skills
- Decision-Making Under Pressure
- Communication Skills
- Problem-Solving
- Team Leadership
Industry Keywords
- Automotive Manufacturing
- High-Complexity Environments
- Business Continuity
- Operational Excellence
- Production Downtime Management
Tools & Technologies
- GSC Tools
- Logistics Visibility Tools
- Supplier Risk Dashboards
- ERP Systems
- TMS
- Reporting Platforms