Colorado Telephonic Care Navigator

Working remotely in Colorado, the full-time Colorado Telephonic Care Navigator will conduct telephonic outreach to members, educate them on care gaps, and assist with accessing community resources while maintaining adherence to performance metrics. Key responsibilities Completes telephonic outreach to members utilizing various outreach modes, including inbound calls Educates members on gaps in care and assists with scheduling provider appointments Links members to community resources and ensures access to primary care providers Required qualifications High School Diploma / GED or equivalent work experience 1+ years of call center and/or telephonic customer service experience 1+ years of professional experience in an office setting using telephone and computer 1+ years of healthcare/insurance or social work/community outreach experience Ability to work full-time, Monday - Friday, with flexibility for 8-hour shifts