Serving as a key liaison between provider practices and Banner Plans & Networks, the full-time remote Senior BPN Member Experience Advisor will lead monthly meetings to review performance metrics, analyze data trends, and develop action plans to enhance the member experience. Key responsibilities Develop and maintain relationships with internal and external stakeholders to foster a customer-centric culture Analyze customer experience data to identify improvement opportunities and drive continuous enhancement initiatives Serve as a subject matter expert on customer experience best practices, tools, and processes, communicating effectively with stakeholders Required qualifications Bachelor's Degree in business, healthcare, or a related field Five years of relevant experience in process improvement and customer service Proven ability to partner with stakeholders to achieve customer experience outcomes Strong knowledge of healthcare operations and customer service principles Proficient in using personal software packages for communication and presentations
Colorado Licensed Member Experience Advisor in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.