To support a growing customer service team, the remote Licensed Insurance Customer Service Representative will handle inbound calls regarding insurance policies, assist with billing inquiries, and manage a high volume of calls, especially during military paydays, while receiving comprehensive training and support for licensing. Key responsibilities Handle inbound customer calls related to insurance inquiries, including coverage and policy modifications Manage billing inquiries, particularly during peak times around military paydays Complete training and prepare for state licensing exams while focusing on customer service excellence Required qualifications Must be at least 18 years old High school diploma or GED equivalent required 1-2 years of relevant work experience Open availability during operating hours Able to complete collegiate-level coursework to prepare for the state exam