Providing exceptional support to members, the full-time Colorado Licensed Customer Service Representative will handle inquiries related to eligibility, benefits, and billing while working remotely in Colorado. Key responsibilities: Respond to member inquiries regarding facility services, eligibility, and billing issues Document conversations and coordinate with appropriate personnel to resolve customer concerns Support compliance with organizational policies and maintain privacy and confidentiality of information Required qualifications: Minimum two (2) years of customer service experience or KP member-interacting experience High School Diploma or General Education Development (GED) required Ability to pass required testing, including contact center simulations and typing tests Demonstrated analytical and problem-solving skills Working knowledge of systems used within the Member Service Contact Center (MSCC)