Providing exceptional support to members, the full-time remote Colorado Customer Service Representative will handle inquiries related to eligibility, benefits, billing, and service reviews while ensuring customer satisfaction and compliance with organizational guidelines. Key responsibilities Manage and respond to member inquiries regarding eligibility, benefits, and billing issues Document all incoming contacts and ensure timely resolution of complex calls Collaborate with internal departments to obtain necessary information for member concerns Required qualifications Minimum two (2) years of customer service experience or KP member-interacting experience High School Diploma or General Education Development (GED) required Ability to pass required testing, including contact center simulation and typing tests Working knowledge of systems used within the Member Service Contact Center (MSCC) Demonstrated analytical skills and ability to think critically