Providing exceptional support to members and customers, the full-time Colorado Customer Service Representative will handle inquiries related to eligibility, billing, and services while working remotely from Colorado. Key responsibilities: Manage member inquiries regarding eligibility, benefits, and billing while ensuring compliance with organizational guidelines Document conversations and coordinate with relevant departments to resolve issues and enhance customer satisfaction Evaluate data to implement appropriate actions for complaint resolution and service recovery Required qualifications: Minimum of two years of customer service experience or experience interacting with KP members High School Diploma or General Education Development (GED) required Ability to pass required testing, including contact center simulation and typing tests Working knowledge of systems used within the Member Service Contact Center (MSCC) Demonstrated analytical skills and ability to think critically
Colorado Customer Service Representative in workfromhome at Unknown Company
- Typical pay
- $37,220–$58,100
For context, most customer service representatives earn between $37,220–$58,100 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.